Chapter 11
(Choose two.)
#FireWire
#USB
2)Why should you use an antistatic mat when working on the internal
components of a computer?
#Reduce the chance of computer components being damaged by ESD
3)Under which circumstance would the use of an antistatic wrist strap be
discouraged?
#When working with high voltage circuits
4)What is a critical step when installing a second PATA hard drive in a
computer?
#Ensure that pin one of the PATA data cable is correctly aligned with the
connector
5) A technician needs to retrieve a DVD from an optical drive that is jammed and
fails to open. What is the best method the technician could use to retrieve the
DVD?
#Insert a pin in the small hole next to the eject button.
6)Which method of disk writing does RAID 5 use?
#Parity
7) A customer is interested in video editing and has purchased a FireWire hard
drive for storage of videos. However, no FireWire ports are available on the
motherboard. What type of adapter will the customer be interested in obtaining?
#eSATA
8) When a computer boots, the hard disk is not recognized. What are two
possible causes of the problem? (Choose two.)
#The power cable is not attached properly to the drive.
#The data cable is loose or disconnected.
9)What is the recommended procedure for cleaning a computer fan assembly?
#Hold the fan blades in place and clean them with compressed air
10)While performing routine maintenance, a user notices that the desk area
around the computer is cluttered and dusty. After cleaning the desk area, what
action should the user take to clean the computer?
#Remove all dust and debris from the computer using a can of compressed air.
11) What manufacturing process makes a multicore processor operate faster
than a single-core processor on the same motherboard?
#The multicore processors are designed with multiple processors integradet into
the same circuit.
12) You are monitoring a new technician installing a device driver on a Windowsbased
PC. The technician asks why the company requires the use of signed
drivers. What would be the best response to give?
#A signed driver has passed Microsoft's quality lab test and prevents a system
from being compromised.
13)When a technician is servicing a laser printer, which two dangers need to be
avoided? (Choose two) #electrical shock
# burns
14)What is the recommended way to clean an optical drive?
#Use compressed air and lint-free cotton swabs
15)A technician has determined that a computer is failing to boot because of a
power supply that is not supplying power to the hard drives. What is the correct
course of action?
#No attempt should be made to repair the power supply. The power supply
should be replaced with a power supply of equal or greater wattage
16)Which type of hard drive cable connects drives in a daisy chain series and
requires manual termination at each end of the daisy chain to prevent data
corruption?
#SCSI
17) A technician is concerned that a computer is overheating. The computer
reboots without warning. What can the technician do to improve the circulation of
air through the computer?
#Replace the case with one that has front air vents.
18)How should a floppy disk drive be cleaned.
#Use a drive cleaning kit
19)Why should a technician avoid using magnetized tools when repairing a
computer?
#They store ESD and discharge on contact with computer components.
20) A technician begins gathering data from a customer by asking open-ended
questions. Which question is a proper open-ended question?
#What happens when the PC is powered on?
chapter 12
(Choose two.)
#C:\temp #C:\Windows\temp
2)A new graphics card is installed in a computer. When the computer is powered
on, the default drivers are loaded but some of the applications do not work
properly. What should the user do to improve the graphics card performance?
#Check the website of the manufacturer of the latest drivers
3) A video-file editor defragments the hard drive on his computer every month to
ensure continuing optimal performance. How can the editor ensure that the
defragmentation occurs every month?
#Add Defrag to Scheduled Tasks in System Tools.
4) Which information is backed up when a restore point is created?
#System and Registry information only
5) Which two pieces of information are required when configuring Automatic
Updates for Windows XP? (Choose two.)
#day
#time
6) A technician boots a Windows XP computer that has an incorrect driver loaded
for the video adapter card. How can the technician revert to a previous driver?
#Select the video adapter card in Device Manager, select the Driver tab, and
click Roll back driver from Properties.
7) What is a feature that Internet browsers provide to improve performance when
accessing recently visited websites?
#Caching recently accessed pages
8) A technician is having trouble repairing a difficult Windows XP problem. The
usual quick-fix solutions did not work and there are no obvious clues found in
either Device Manager or Event Viewer. What two actions should the technician
try next? (Choose two.)
#Check any manuals relating to the hardware and software.
#Check the Internet for possible solutions.
9) In Windows XP which file determines the prompt that a user sees during the
boot process when multiple operating systems are present?
#BOOT.INI
10)What is the default location for system files in all versions of 32-bit Windows
Vista?
#The Windows/System 32 subfolder
11)What is the issue if the status of a hard disk drive shows a „Not Initialized“ in
the Disk Management utility?
#The drive does not contain a valid signature
12)What is the purpose of the chkdsk/ f command?
#It checks a hard drive for errors and fixes them if possible
13)Which command-line utility can be used to schedule a backup of Windows XP
workstation?
#backup
14)What is the minimum amount of RAM that is required to install Mac OS X on
an Intel-bassed Apple computer?
#256MB
15)Which protocol is used to resolve URLs to IP adresses?
#DNS
16)Which protocol automates assignment of IP addresses?
#DHCP
17)Which two operating systems can be upgraded to Windows XP Home?
(Choose two)
#Windows 98 # Windows 98 SE
18)What information is contained in restore points in Windows XP?
#System and registry settings
19) A technician notices that a program that is listed in the registry is not found
on a PC that is running Windows XP. What is a possible solution to the
problem?
#Run chkdsk/F/R from the command prompt
20)A technician notices that a PC that is running Windows XP locks up without
any error messages. What is a probable cause of the problem?
#The computer is overheating
chapter 13
only be seen when looking at the screen from an angle. What needs to be done
to fix the problem?
#Replace the LCD backlight
2) Why should care be taken when charging and handling a laptop battery?
#Laptop batteries can explode if mishandled or improperly charged.
3) Which three standard procedures must always be included in a preventive
maintenance schedule? (Choose three.)
#physical cleaning
#hard drive maintenance
#software updates
4)Which IEEEspecification defines WPAN technology?
# 802.15.1
5)Which maintenance task can be performed to speed up file access on a
laptop?
#Disk defragmentation
6) What are two steps a technician should take before repairing a laptop?
(Choose two.)
#Backup all data stored on the laptop.
#Check the warranty to see if repairs must be done by an authorized service
center.
7) Which attribute of a solid state drive would be an advantage when being used
in a laptop?
#Solid state drives reduce power usage.
8)Which IEEE specification defines the FireWire standard?
#1394
9) Refer to the exhibit. Which type of connection is being established between
the PDA and the infrared keyboard?
#line-of-sight
10)A customer is unable to use a laptop on battery power for more than 30
minutes. What would a technician suggest to this customer?
# Replace the laptop battery
11) Which two types of batteries should be completely discharged and then fully
recharged to remove the charge memory? (Choose two.)
#Ni-Cad
#NiMH
12) A laptop that previously worked now fails to boot. The cursor fails to appear
on the screen. When a bootable DVD is inserted, the system still fails to boot
even though it is set to boot from CD/DVD. The fan turns, so power is applied
and the power light is on. The technician installs the hard drive in another laptop
and it works there. What is the probable cause of the problem?
#The CD/DVD drive has failed.
13) A laptop fails to start after a new hard drive has been installed. What are two
possible causes of this problem? (Choose two.)
#The hard drive was not connected swappable
#The BIOS does not recognize the new hard drive.
14)Which acronym describes a laptop part that can be replaced by a customer?
#CRU
15) Which two sources can be used to determine the amount of currently
installed RAM on a computer? (Choose two.)
#POST screen
#System Properties dialog box
16) Some keys on a laptop work intermittently. They sometimes type the letter
and sometimes do not. What should a technician do to fix this problem?
#Clean the keyboard.
17)Which statement is true about version control of files that are transferred
between a Windows laptop and Windows desktop PC?
#Windows does not allow files with the same name to exist in the same folder
18)Which laptop component is typically considered a CRU?
# RAM
19)Which Windows Vista tool is accurately described?
#Disk Defragmenter is meant to be used when a computer has files that are
modified,added, or deleted often
20) Which type of encryption key should be enabled on WPA-compliant devices?
#128-bit
chapter 14
jobs are sent to the printer?
# Add more RAM to the printer
2)A technician needs to set up multiple printers in an office so that multiple users
can access the printers without using the resources of any client computers.
What is the best solution to meet these needs?
#A dedicated PC print server
3) A technician is trying to allow user access to a printer on a small network.
Which solution is the lowest in cost?
#Computer-shared printer
4) Which printer component can be upgraded to improve the buffering
capabilities of the printer?
# Memory
5) What two solutions would fix the problem that occurs when every page that is
printed by a laser printer produces lines or streaks? (Choose two.)
# Replace the drum.
#Use the cleaning utility to clean the cartridge nozzles.
6) For a user or technician performing maintenance on a dot matrix printer, what
potential safety hazard does a print head present?
#Burns from hot surfaces
7) Which Windows component allows the Windows operating system to output
graphics to a computer screen or print device
#GDI
8) Which two scanner options are used to improve document or image scans?
(Choose two.)
# Resolution changes
# Output file format
9) A technician has completed the routine maintenance service for all the printers
in the accounting department. Which action helps ensure that the next routine
maintenance service is performed at the correct time?
#Reset the counters.
10) Which path will allow a user to add a printer in Windows XP?
#Start > Control Panel > Printers and Faxes > Add a Pointer
11) Which two items can help extend the life of an inkjet printer? (Choose two.)
#Type of ink
# Paper type
12) A technician is installing a new inkjet printer. The printer has successfully
printed test pages. Which task also verifies the functionality of an inkjet printer
after installing the printer driver?
# Using different types of paper trays for special paper sizes
13) A technician is installing network printer software and drivers on a Windows
Vista computer. At the Select a Printer stage the technician wants to install a
printer that is not listed. Which two methods are available to identify and select
the required printer? (Choose two.)
# Printer type
# Manufacturer
14) Users from the art department are complaining that the inkjet printer is
producing spotty and streaked printouts. What can be recommended to resolve
this problem?
#Clean the print head by running the cleaning utility.
15) Which type of printing option should be implemented to allow a user to
change settings for each document sent to the printer?
# Per-document
16) Which type of port is used for low-speed dot matrix printers?
#Seriál
17) Which two printer components can retain high voltages even after the printer
has been unplugged?
# Corona wire
# Transfer roller
18) Which two scanning settings can significantly affect the size of the image
file? (Choose two.)
#Resolution
#Output file format
19) Which two methods are often used to connect a lower-cost printer to a
Windows XP network? (Choose two.)
# Use a separate print server
# Connect to a networked computer and share the printer.
20) Users working in humid environments notice that documents printed by a
laser printer are of poor quality. It is discovered that the printer is unable to attach
toner to the paper. What is the most likely cause of the problem?
# The paper absorbed moisture from the air and is damp.
chapter 15
problem occurs when the e-mail from this same person contains an attachment.
What is one solution?
#Ask the IT department to permit port 25 through the firewall.
2)A technician is working on a workstation that has an IP address of
169.254.25.35. The technician found that the computer cannot connect to the
Internet and the network cable to the computer had been disconnected.Which
command can a technician use to get a new IP address once the cable is
reconnected?
#ipconfig/renew
3) ABC Computer Company is in the process of planning a network for a new
client. A network technician has been asked to perform a physical inspection of
the facilities to determine the flow of data and protocols required by the client.
What is this inspection called?
#site survey
4) The network technician is researching the best way to connect the branch
offices to the main office. What are three main considerations that the technician
should remember when choosing an Internet connection? (Choose three.)
#availability
#reliability
#speed
5)A technician has been asked to install a second optical drive in a computer.
The technician will need to configure the drive as slave.How can the technician
accomplish this desired configuration?
#Use jumpers on the drive to configure the drive as slave
6) Which action should a user take to ensure that personal information that is
entered into a website form is not retained on the computer?
#Delete the temporary Internet files.
7) When planning the network in a new building, the technician notes that the
company requires cabling that can extend up to 295 ft (90 m) with enhanced
bandwidth support at an affordable price. Which cable type will the technician
pick if he chooses the most common type of cabling used on networks?
#Cat5e
8) Which protocol provides secure transport of data from the company web
server to remote users?
#HTTPS
9) In Internet Explorer, after choosing Tools and then Internet Options, which tab
would a user select to set the browser to prompt before downloading potentially
unsafe content?
#Security
10)A technician is concerned that a wireless router is missing current features.
What action could be taken to address this issue? #Check for an updated
firmware version
11) A new employee needs to transfer files to the corporate FTP server.
However, the employee is unable to log in to the FTP server. What is the most
likely cause of the problem?
#The employee is using an incorrect username or password.
12) Students on the college network need to be able to view folder names and
data in files stored on the Windows-based file server, but should never be
allowed to add or save information on the server. Occasionally, the students also
need to run media programs to watch videos stored on the server. Which
permission should the network technician assign to the students accessing the
file server?
#read
13)A technician is troubleshooting a networked computer. The technician has
gathered as much information as possible from the user and now needs to verify
obvious issues. Which two actions should the technician perform?(Choose two)
#Verify the computer IP information
#Check activity on the routers
14)Which statement is true about network maintenance?
#Educating users on IT policies and procedures in an example of proactive
network maintenance
15) Which three ports are used by SMTP, POP, and IMAP? (Choose three.)
#25
#110
#143
16) What are two ways to assign an IP address to a wireless NIC? (Choose two.)
#Assign a static address
#Use DHCP.
17) Which two hazards exist when working with fiber optic cabling? (Choose
two.)
#chemicals
#glass splinters
18)A company purchases several wireless NICs at a great price. After installing
the NICs, they find that user cannot connect to the 2.4 GHz wireless network.
What is a likely cause of the problem?
#The NICs are designed for the 802.11a standard
19)A user is reporting intermittent loss of connectivity to the network. No other
users have reported similar issues.What preventive maintenance task would
likely identify the problem?
#Check for a damaged network cable at the user workstation
20)Which two protocols are used to receive e-mail?(Choose two)
#IMAP
#POP3
chapter 16
close to a computer before the user can successfully submit a username and
password?
#Security key fob
2)Why would security application software be implemented on a network?
#To protect operating system
3)Thich two factors should management consider when developing a security
policy?(Choose two) # Expense of the security protection
# The costs that are associated with data loss
4)After logging into a computer a user is unable to access the CIW folder. Access
to this folder is necessary to complete an assignment. Which two actions can the
administrators take to provide the user access to the folder?(Choose two)
#Give the person rights to the CIW folder
#Add the user to a group that has the rights to the CIW folder
5) After a technician collects information from the computer, which two sources
can provide the technician with possible solutions for various types of networkrelated
problems? (Choose two.
)#the manufacturer FAQ for network devices
#technical websites
6) A network administrator is trying to change the account name of a user but
cannot make the changes. What could be a possible cause?
#The administrator does not have the correct permissions to make the change.
7)Which important feature is offered by the USB standard?
#It can supply power from the computer to devices
8) A user reports that the antivirus software on a computer is always turned off
when the computer is restarted, despite being reactivated each time the
computer starts up. Further investigation by the technician shows that the
Internet browser also displays an incorrect homepage. What is the probable
cause of these problems?
#The computer has been infected with spyware.
9)What are two interrelated aspects that would be involved in the physical
security of an organizacion? (Choose two)
#Infrastructure #
Type of Layer 2 devices that are used within the network
10)Which two hasting algorithms are used to ensure that messages are
unaltered during transmission?(Choose two)
# MD5
# SHA
11) Which Windows XP command initiates a backup from the command line?
#ntbackup
12)Which issue should be addressed in the detailed information thet is provieded
by a local security policy?
#The types of intrusions that are covered by the policy
13) What are two features of Windows Vista Backup? (Choose two.)
#The backup files have the expension .zip.
#The backup files can be saved to another connected computer or server
14)What is a feature of the firewall capability when Windows Vista is the
operating system?
#The firewall can be managed manually by permitting or allowing specific ports
15)Which physical security technology uses an embedded integrated circuit chip
to store data safety and is commonly used in secure ID badges?
#Smart card
16)A customer has a web server for a small business. The bussiness uses both
wired and wirelless networking. A linksys WRT300N wireless router provides
wireless and wired connectivity. What firewall option may be enabled in order for
customers to gain access to the web server from their remote locations?
#Port forwarding
17)What can a homeowner who has a wireless router do to hide the wireless
router signal from the surrounding neighbors?
# Disable SSID broadcast
18)Why should the default username and password be changed as soon as an
access point is powered on and accessed?
#The change provides a minimum level of security to the access point
19) Which two advantages are attributed to a hardware firewall when compared
to a software firewall? (Choose two.)
#It does not impact the processing performance of the equipment it protects.
#It is designed to protect more than one computer.
20) Windows XP should be updated on a regular basis. In which situation should
automatic updates be disabled?
#Users accessing the network using a dial-up connection need to control when
the updates are downloaded and installed.
Final chapter 11-16
1. What is one thing a technician can determine about a system when using thecommand ipconfig?
system network configuration
2. A technician has been asked to install a second optical drive in a computer.
The technician will need to configure the drive as slave. How can the technician
accomplish this desired configuration?
Use jumpers on the drive to configure the drive as slave.
3. A user on the network needs to be able to add and remove files in a shared
folder on an NTFS-formatted server. Users should never be allowed to assume
ownership of the shared folder. Which permission should the administrator
assign to the user?
modify
4. A technician is trying to allow user access to a printer on a small network.
Which solution is the lowest in cost?
computer-shared printer
5. Which technology allows a user to securely access a company LAN across a
public network?
VPN
6. Refer to the exhibit. Which type of technology is most suitable to bring Internet
services to the facilities that are shown in the graphic?
Satellite
7. After information has been gathered from a user about the failure of a printer,
which two actions should be performed? (Choose two.)
Ensure all cables are connected correctly.
Clear any type of paper jams.
8. What two dangers exist when working on laser printers?
electrical shock
burns
9. What is the general term that is used to describe components of a laptop that
should be replaced by a service center?
FRUs
10. A technician is helping a customer select additional RAM for a computer.
Which two items should be considered when updating RAM? (Choose two.)
The new memory must run at least as fast as the existing memory.
The new memory must be compatible with the motherboard.
11. Using RIS, a technician is having difficulties performing a remote installation.
Which two problems would cause the remote installations to fail? (Choose two.)
The computer does not have a PXE-capable NIC installed.
The network shared folder that holds the OS files is not accessible.
12. A computer had updates installed and was rebooted. Nothing is displaying on
the monitor that is connected to the computer. What could the technician do to
reset the monitor settings?
Use the F8 key.
13. A Windows XP computer that once had three operating systems installed
now has only one operating system. However, when the computer boots up, the
user is still presented with a choice between the old systems and XP. Which path
allows the user to make changes to the BOOT.INI file?
Click Start. Right click My Computer. Choose Properties. Choose the Advanced
tab. Click Settings in the Startup and Recovery area. Click Edit.
14. A technician needs to stop the print spooler on a Windows XP computer
because the printer has failed. Which set of commands should the technician
follow?
Choose Start > Control Panel > Administrative Tools >Computer Management.
Choose Services.
15. What precaution should a technician take when checking a dot matrix printer
that suddenly stops functioning?
Avoid the print head, which can become hot.
16. Refer to the exhibit. A customer has upgraded to a new laptop with the
specifications as shown in the exhibit. The customer reports that an older cellular
WAN card fails to fit in the new laptop. What is the problem?
The new laptop has an ExpressCard slot, which is incompatible with the older
card.
17. A technician is helping a customer that constantly has to reset the time on a
laptop. What is the probable cause of this problem?
The battery on the motherboard needs to be replaced.
18. A technician has installed new RAM in a laptop. When the laptop is rebooted,
it makes a long beeping noise and fails to start. What are three probable causes?
(Choose three.)
The RAM module edge contacts were damaged.
The RAM module was incompatible with the laptop motherboard.
The clips that hold the SODIMM in the slot were not locked.
19. A student is trying to upload class files to an FTP server on the school
network. The connection fails from school but works fine from the home
computer of the student. What is the likely problem?
The school has port 21 blocked on the firewall.
20. Which situation is affected by an invalid SSL certificate?
a connection to a web site that uses HTTPS
21. A student laptop is running slowly, and the student suspects rogue computers
are accessing the laptop. Which control panel feature is used in Windows Vista
to verify the firewall setting?
Security Center
22. A business is concerned that computers are susceptible to malware infection.
Which two actions will help solve this problem? (Choose two.)
Enable real-time virus and spyware scanning.
Enable automatic antivirus and antispyware software updates.
23. After logging into a computer, a user can view files but is unable to download
the files. What action can the administrator take to allow the user to download the
files while preventing deletion of the files?
Set the file permissions to Read and Execute.
24. A network administrator has a user that is changing the rights to files in a
folder for other users. What rights does the administrator need to remove from
the user?
Full Control
25. Why does a technician wear an antistatic wrist strap?
to prevent damage to electronic components inside the computer
26. A computer that worked fine yesterday now locks after two hours of use.
What is the problem?
CPU overheating
27. What is different about the default location for user files in Windows Vista
compared to Windows XP?
The default location for user files in Windows Vista is within a user-specific
subfolder in the Users folder.
28. What is the purpose of the setupmgr.exe file?
It helps prepare an answer file to automate the installation of Windows XP.
29. A technician is compiling a company computer support training manual. One
of the utilities that is described in the manual is Sysprep. What is the purpose of
this utility?
It prepares a computer for imaging.
30. What is the issue if the status of a hard disk drive shows as "Unreadable" in
the Disk Management utility?
The drive has input/output errors, has a hardware failure, or is corrupt.
31. A computer shows the optical drive under My Computer but fails to read a
DVD disc. Which three problems could exist? (Choose three.)
The optical drive is faulty.
The DVD disc is inserted upside down.
The DVD disc is formatted incorrectly.
32. What could be the possible solution to the Windows Vista search feature
taking longer than expected to find results?
Change the settings of the Index service in the Advanced Options panel.
33. Which Windows protocol enables a technician at company headquarters to
view the screen and control the mouse and keyboard of a computer in a branch
office?
Remote Desktop Protocol
34. Which scanner process uses an IT8 target to complete its function?
Calibration
35. What are two reasons why static IP addressing would be configured instead
of DHCP when setting up a wireless network? (Choose two.)
The network has relatively few wireless devices.
Specific security polices can be applied to static IP addresses.
Latihan chapter 11-16
4.11
A network administrator has been informed about a problem with the network
printer. What is the most reliable way to prevent print jobs from being added to
the queue while the printer is being repaired?
– Stop the print spooler.
2
For a default installation of Windows XP Professional, which two settings are
customizable? (Choose two.)
– regional settings
– network settings
3
Several messages sent to the network administrator are reporting that access to
a secure server using HTTPS is failing. After checking recent updates to the
company firewall, the administrator learns that the firewall is blocking HTTPS.
Which port should be opened to solve the problem?
– 443
4
A computer has been relocated and all the cables reconnected. When the
computer is powered on, the correct POST audio signals are heard and the hard
drive LED shows disk activity. However, the monitor fails to display anything.
What are two possible causes of this problem? (Choose two.)
– The monitor cable connector is loose or disconnected because the retaining
screws are missing.
– The monitor is connected to the integrated video adapter on the motherboard
instead of the expansion slot adapter.
5
Which Windows hard drive partition is referred to as the C: drive?
– the first primary partition
6
A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of
speed. The user is having problems comparing the two standards based on the
values expressed in Mbps. Which explanation can the technician use that will
best describe the relationship?
– USB 2.0 is one hundred times as fast as USB 1.1.
7
Which feature is characteristic of the ntbackup command?
– It is used create restore points.
8
Which safety precaution should an installer take when installing cable in the
ceiling of a building?
– Wear safety glasses in case of encountering toxic materials during the
installation.
9
Engineers are designing a security scheme to allow only authorized persons to
access the facilities of a national bank. Which security control measure provides
the most secure solution for employee identification?
– biometric devices
10
Which Startup type must be selected for a service that should run each time the
computer is booted?
– automatic
11
What are two problems that are caused by setting an incorrect boot order in the
system BIOS? (Choose two.)
– The computer displays an “Invalid Boot Disk” error after POST.
– The computer displays an “Inaccessible Boot Device” error after POST
12
Refer to the exhibit. The IT department requested a new set of memory chips to
upgrade the old laptops. A picture of the memory chip required is attached to the
purchase order so the correct item can be bought.
Which type of memory module is the IT department expecting to receive?
– SODIMM
13
Which recommendation should be observed when replacing existing memory?
– The new memory should be as fast or faster than existing memory.
14
Refer to the exhibit. Which utility has the IT department started on each
computer?
– Defragment
15
A Windows Vista computer does not display the thumbnail views of two windows
that are currently minimized in the taskbar when the mouse pointer is placed over
the appropriate tile on the taskbar. What is a possible solution to this problem?
– Start the Vista Aero enhanced display features by launching services.msc.
16
The corporate security policy states that all remote connections use only secure
tunnels for transport of data. Which encryption technique secures data traveling
across the public Internet as if it were traveling across the corporate LAN?
– VPN
17
When upgrading a CPU what must be applied between the new CPU and the
heat sink/fan?
– thermal compound
18
Which three ports should be left open to avoid filtering e-mail traffic? (Choose
three.)
– 25
– 110
– 143
19
A company has a preventive maintenance policy that requires every computer
have a new restore point created every six months. How can a technician create
the restore point?
– Go to Start > All Programs > Accessories > System Tools > System Restore >
Create a restore point.
20
Which two hazards are related to fiber optic installations? (Choose two.)
– light that can burn the eyes
– glass splinters that can penetrate the skin
21
A technician has been asked to connect a new scanner to a computer. Which
interface provides the fastest transfer of data?
– SCSI (Ultra-320)
22
A technician has been asked to develop a physical topology for a network that
provides a high level of redundancy. Which physical topology requires that every
node is attached to every other node on the network?
– mesh
23
What is the highest risk associated with improperly charged or mishandled
batteries?
– The battery can explode.
24
Refer to the exhibit. What type of partition arrangement does this Windows XP
computer have on its hard drive?
– 3 logical, 1 extended, 1 free space, 1 primary
25
Which two characteristics describe a software firewall? (Choose two.)
– It typically protects only the computer it is installed on.
– It uses the CPU in the host computer.
26
What are two characteristics of the IEEE 1284 parallel interface standard?
(Choose two.)
– These cables usually have 9 pins or 25 pins on both ends.
– The two available operative modes are EPP and ECP.
27
Which action should be taken first if a card key is lost or stolen?
– Disable the lost card key.
28
A technician has installed a third party utility that is used to manage a Windows
XP computer. However, the utility is unable to startup automatically whenever the
computer is started. What can the technician do to resolve this problem?
– Change the startup type for the utility to Automatic in Services.
29
The network manager decides to implement a simple security solution to the
company WLANs. Which wireless security technique should the manager take to
hide the WLAN id from any access point?
– Disable the broadcast of the SSID on the access point.
30
The production manager of a small company is experiencing slow performance in
a laptop. What should a technician try first in order to correct the problem?
– Defragment the hard disk.
31
A technician is working on a laptop with a touchpad that fails to work. Which two
actions can the technician take to try to repair the problem? (Choose two.)
– Clean the surface of the touchpad.
– Ensure that the operating system has the correct driver for the touchpad.
32
Refer to the exhibit. Based on the information shown, which statement is true?
– The only PC allowed on the wireless network is the one with the MAC address
00:05:4E:49:64:87.
33
Refer to the exhibit and consider the advertisement that is shown. Based on the
advertisement, which statement is accurate regarding this motherboard?
– The Intel Core i7 processor supports a maximum bus speed of 1600MHz.
34
Which interface can transfer data at a maximum speed of 480 Mbps?
– USB 2.0
35
A call center technician receives a call from a customer who wishes to add more
memory to a laptop to increase graphics performance. Which type of memory
should be installed?
– RAM
Latihan Chapter 11-16
4.11
A network administrator has been informed about a problem with the network
printer. What is the most reliable way to prevent print jobs from being added to
the queue while the printer is being repaired?
– Stop the print spooler.
2
For a default installation of Windows XP Professional, which two settings are
customizable? (Choose two.)
– regional settings
– network settings
3
Several messages sent to the network administrator are reporting that access to
a secure server using HTTPS is failing. After checking recent updates to the
company firewall, the administrator learns that the firewall is blocking HTTPS.
Which port should be opened to solve the problem?
– 443
4
A computer has been relocated and all the cables reconnected. When the
computer is powered on, the correct POST audio signals are heard and the hard
drive LED shows disk activity. However, the monitor fails to display anything.
What are two possible causes of this problem? (Choose two.)
– The monitor cable connector is loose or disconnected because the retaining
screws are missing.
– The monitor is connected to the integrated video adapter on the motherboard
instead of the expansion slot adapter.
5
Which Windows hard drive partition is referred to as the C: drive?
– the first primary partition
6
A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of
speed. The user is having problems comparing the two standards based on the
values expressed in Mbps. Which explanation can the technician use that will
best describe the relationship?
– USB 2.0 is one hundred times as fast as USB 1.1.
7
Which feature is characteristic of the ntbackup command?
– It is used create restore points.
8
Which safety precaution should an installer take when installing cable in the
ceiling of a building?
– Wear safety glasses in case of encountering toxic materials during the
installation.
9
Engineers are designing a security scheme to allow only authorized persons to
access the facilities of a national bank. Which security control measure provides
the most secure solution for employee identification?
– biometric devices
10
Which Startup type must be selected for a service that should run each time the
computer is booted?
– automatic
11
What are two problems that are caused by setting an incorrect boot order in the
system BIOS? (Choose two.)
– The computer displays an “Invalid Boot Disk” error after POST.
– The computer displays an “Inaccessible Boot Device” error after POST
12
Refer to the exhibit. The IT department requested a new set of memory chips to
upgrade the old laptops. A picture of the memory chip required is attached to the
purchase order so the correct item can be bought.
Which type of memory module is the IT department expecting to receive?
– SODIMM
13
Which recommendation should be observed when replacing existing memory?
– The new memory should be as fast or faster than existing memory.
14
Refer to the exhibit. Which utility has the IT department started on each
computer?
– Defragment
15
A Windows Vista computer does not display the thumbnail views of two windows
that are currently minimized in the taskbar when the mouse pointer is placed over
the appropriate tile on the taskbar. What is a possible solution to this problem?
– Start the Vista Aero enhanced display features by launching services.msc.
16
The corporate security policy states that all remote connections use only secure
tunnels for transport of data. Which encryption technique secures data traveling
across the public Internet as if it were traveling across the corporate LAN?
– VPN
17
When upgrading a CPU what must be applied between the new CPU and the
heat sink/fan?
– thermal compound
18
Which three ports should be left open to avoid filtering e-mail traffic? (Choose
three.)
– 25
– 110
– 143
19
A company has a preventive maintenance policy that requires every computer
have a new restore point created every six months. How can a technician create
the restore point?
– Go to Start > All Programs > Accessories > System Tools > System Restore >
Create a restore point.
20
Which two hazards are related to fiber optic installations? (Choose two.)
– light that can burn the eyes
– glass splinters that can penetrate the skin
21
A technician has been asked to connect a new scanner to a computer. Which
interface provides the fastest transfer of data?
– SCSI (Ultra-320)
22
A technician has been asked to develop a physical topology for a network that
provides a high level of redundancy. Which physical topology requires that every
node is attached to every other node on the network?
– mesh
23
What is the highest risk associated with improperly charged or mishandled
batteries?
– The battery can explode.
24
Refer to the exhibit. What type of partition arrangement does this Windows XP
computer have on its hard drive?
– 3 logical, 1 extended, 1 free space, 1 primary
25
Which two characteristics describe a software firewall? (Choose two.)
– It typically protects only the computer it is installed on.
– It uses the CPU in the host computer.
26
What are two characteristics of the IEEE 1284 parallel interface standard?
(Choose two.)
– These cables usually have 9 pins or 25 pins on both ends.
– The two available operative modes are EPP and ECP.
27
Which action should be taken first if a card key is lost or stolen?
– Disable the lost card key.
28
A technician has installed a third party utility that is used to manage a Windows
XP computer. However, the utility is unable to startup automatically whenever the
computer is started. What can the technician do to resolve this problem?
– Change the startup type for the utility to Automatic in Services.
29
The network manager decides to implement a simple security solution to the
company WLANs. Which wireless security technique should the manager take to
hide the WLAN id from any access point?
– Disable the broadcast of the SSID on the access point.
30
The production manager of a small company is experiencing slow performance in
a laptop. What should a technician try first in order to correct the problem?
– Defragment the hard disk.
31
A technician is working on a laptop with a touchpad that fails to work. Which two
actions can the technician take to try to repair the problem? (Choose two.)
– Clean the surface of the touchpad.
– Ensure that the operating system has the correct driver for the touchpad.
32
Refer to the exhibit. Based on the information shown, which statement is true?
– The only PC allowed on the wireless network is the one with the MAC address
00:05:4E:49:64:87.
33
Refer to the exhibit and consider the advertisement that is shown. Based on the
advertisement, which statement is accurate regarding this motherboard?
– The Intel Core i7 processor supports a maximum bus speed of 1600MHz.
34
Which interface can transfer data at a maximum speed of 480 Mbps?
– USB 2.0
35
A call center technician receives a call from a customer who wishes to add more
memory to a laptop to increase graphics performance. Which type of memory
should be installed?
– RAM
Posting Komentar
Perhatian Para Pembaca!
Dilarang Keras:
1. Menggunakan kata-kata kotor dalam menulis komentar, terima kasih atas partisipasi saudara/i.
2. Menulis link hidup, link yang tidak berkaitan.
3. Silahkan sertakan sumber jika meng-copy tulisan di atas.
4. Sangat disarankan untuk memfollow blog ini.
5. Jangan lupa untuk berlangganan artikel terbaru.