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Top of For Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)  modem network parallel serial USB Bottom of Form
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Observable Description Max Value 1 correctness of response Option 2 and Option 5 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2

Top of Form Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)  Disconnect the power cord. Keep any component in a plastic bag until installation. Remove any batteries. Use carpets in cool areas. Wear rubber-soled shoes to work with the computer. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 1 and Option 3 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2

Top of Form What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?  The peripherals can be plugged in and out without turning the laptop off. Data transfer is more controlled than using the parallel or serial ports. The peripherals do not need drivers to communicate with the OS. Connections are much more reliable. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2

Top of Form Where can a user change the idle time after which a laptop will switch to standby mode?  Right-click the desktop, then click Power Modes > Standby. Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI. Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. Left-click Start > All Programs > Accessories > System Tools > Power Management. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?  Regularly replace the laptop battery. Encourage users to run the laptop from the battery more often. Encourage users to run the laptop from the AC adapter more often. Remove and clean the CPU. Clean the air vents. Replace the fan. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 5 0 points for any other option 2

Top of Form ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?  NIC Wireless NIC USB gateway RAID adapter multiple slave hard disk adapter Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2

Top of Form A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?  Computer Management Device Manager My Computer System Tools Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2

Top of Form A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?  Create five primary partitions. Create one extended partition with five logical drives within it. Create one primary partition and an extended partition with four logical drives within it. Create five extended partitions. Create one logical partition with five primary partitions within it. Create one primary partition and one logical partition with four logical drives within it. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?  FAT32 HPFS NFS NTFS Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2

Top of Form A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?  Run a System Restore from the last restore point. Use the Add or Remove Hardware applet in the Control Panel to remove the update. Restore the hard drive from the last system backup. Use the Recovery Console to restore the operating system. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2

	Top of Form A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?  Refer the angry customer to a supervisor. Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem. Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours. Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form Which three benefits are gained by networking computers? (Choose three.)  decreased need of personal training fewer peripherals needed decreased computer-to-user ratio lower cost licensing increased user specialization increased communication capabilities Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 2, Option 4, and Option 6 are correct. 1 point for each correct option. 0 points if more options are selected than required. 3

Top of Form Which protocol adds security to remote connections?  FTP HTTP NetBEUI POP SSH Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 5 0 points for any other option 2

Top of Form ABC Company wants to configure laptops to automatically power components off to improve battery life. Which power management control can be used to accomplish this?  ACPI AMD UPS BIOS PnP BIOS Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2

Top of Form A user has been writing data to a USB flash memory drive. What should the user do before removing the device?  Shut down the computer. Click on the Safely Remove Hardware icon in the system tray then on the device. Right-click on the drive in My Computer, then click on Remove Drive . Remove the power to the drive. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2

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Top of Form What do the terms refresh rate, interlace, and aspect ratio explain?  hard drive efficiency audio signal scanner output image properties of a monitor Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2

Top of Form What is the purpose of wearing an antistatic wrist strap?  to reduce the electrical charge to a harmless level in a monitor to protect the user from any harmful electrical discharge to equalize the electrical charge between the user and the equipment to monitor the electrical charge that is generated between the user and the equipment Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form Which Registry file contains information about all software that is installed on a Windows XP computer?  HKEY_CLASSES_ROOT HKEY_CURRENT_USER HKEY_LOCAL_MACHINE HKEY_CURRENT_CONFIG Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?  Interrupt the customer and ask whether the customer would mind going on hold for a few minutes. Tell the customer that the call will be put on hold for a few minutes. Signal to the colleague to wait. Mute the line to the customer while discussing the issue with the colleague. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?  Avoid performing maintenance operations on plug and play devices that are controlled by the operating system. Only clean equipment that is requested by the customer. Omit performing maintenance operations on components until the equipment malfunction. Schedule and document routine maintenance tasks. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2

	Top of Form A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance?  Use better quality media. Add memory to the printer. Run regular self-tests and test pages. Change the printer cabling from parallel to serial. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2

Top of Form A tire store needs to print customer invoices using carbon copy paper so that both the store and the customer have a copy. What is the best printer solution?  dye-sublimation printer inkjet printer thermal printer impact printer Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2

Top of Form Which two technologies enable printers to be accessed by multiple network users? (Choose two.)  Wi-Fi SCSI Ethernet USB IEEE 1394 Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 1 and Option 3 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2

Top of Form A user has a motherboard with a ZIF socket. Which type of processor connector can the user add to this motherboard?  DSP GPU PGA slot Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2

Top of Form A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?  aspect ratio dot pitch HVC refresh rate Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2

Top of Form A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?  Reinstall the printer driver. Ensure that there is paper in the paper tray. Supply a spare printer for the user until the problem is solved. Check the Device Manager on the user computer for hardware problems. Bottom of Form
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Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2

Top of Form A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?  device / service failed to start floppy disk corrupted invalid system disk corrupted driver Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2 Top of Form A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?  Ethernet and Star FDDI and Ring Token Ring and Double Ring Wireless and Ring Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2 Top of Form A network technician receives an error that there is insufficient physical disk space on an external drive to hold a file from a Windows XP computer. What is a possible cause for the problem?  The technician lacks the file attribute rights to the file to copy it to the external drive. The external drive is formatted with a FAT 32 file system and the file is too large for that file system. The file is a system file and will cause the operating system to fail if it is moved. The technician needs to add the file to the Master File System before trying to move the file. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2 Top of Form All default Windows XP tools and utilities are installed on a computer. The technician discovered that a few other Windows components are still needed. Which procedure can accomplish this task?  Press Ctrl-Alt-Del. Choose Task Manager > Performance > Add/Remove Windows Components Open the Windows XP CD. Locate the Windows Components folder. Right click on Component. Choose Install. Right click on the Desk Top. Choose Properties > Settings > Add/Remove Windows Components Choose Start > Control Panel > Add Remove Programs > Add/Remove Windows Components Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2 Top of Form A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?  Replace the flatbed scanner with an all-in-one device. Use OCR software when scanning the photographs. Save the scanned file in JPEG not TIFF format. Increase the resolution of the scanner. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2 Top of Form The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?  APIPA DHCP DIPS ICMP Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2 Top of Form A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?  The NIC driver is out of date. The operating system is not compatible with the remote sites. The TCP/IP protocol stack is not loaded. The default gateway is not set. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2 ·         7.6.2 Identify common problems and solutions Top of Form Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next step in solving this problem?  Check the printer for status messages. Restart the computer. Upgrade the printer driver. Reinstall the printer driver. Check the printer cabling and power. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 5 0 points for any other option 2 Top of Form A directly-attached printer has always failed to work. Print jobs and the printer test page fail to print, but the printer self-test page prints OK. If the cabling is installed correctly, what is most likely the problem?  a dry print cartridge an incorrect printer driver an outdated system BIOS a missing Windows service pack Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2 Top of Form A technician is troubleshooting a problem where the user claims that access to the Internet is not working, but that there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?  The IP address needs to be renewed. The default gateway on the computer is incorrect. The network interface card driver needs to be updated. The router that connects this network to other networks is down. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2 Top of Form Which three attributes of NTFS make it a better file system than FAT32? (Choose three.)  file and folder permission options file size per volume of 4.17 million journaling large cluster size encryption at the file and folder level maximum individual file size of 4 GB Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 1, Option 3, and Option 5 are correct. 1 point for each correct option. 0 points if more options are selected than required. 3 Top of Form How does MAC address filtering enable wireless network security at the device level?  Device MAC addresses are encrypted before being transmitted over the network. MAC address mutual authentication is enabled between the wireless client and the network. Use is made of a lightweight access point architecture to control wireless device network access. The unique MAC address of each wireless device is filtered and only those addresses entered are allowed network access. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2 Top of Form While troubleshooting a computer on which the operating system fails to boot, a technician has checked that there are no non-bootable media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the computer in Safe Mode, all without success. Which further possible solution could be tried?  Ensure that the cooling fans are operating correctly. Perform a Repair Installation of the operating system. Update the operating system from the Windows Update website. Use the Microsoft Management Console to repair the operating system. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 2 0 points for any other option 2 Top of Form What determines to which device the computer searches first to locate boot files?  partition size type of partition BIOS boot sequence option the order in which the operating system or operating systems were installed Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2 Top of Form A newly hired technician is attaching a computer to the network. Upon examining the network configuration, the technician recognizes that the computer is configured with a protocol stack that is used for Internet communication. What protocol stack is installed on the computer?  AppleTalk IPX/SPX NetBEUI TCP/IP Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2 Top of Form Which type of memory is used for cache memory?  ROM DRAM SRAM SDRAM Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2 Top of Form A company computer use policy recommends that hard drive defragmentation be performed every six months. What is the purpose of this preventive maintenance routine?  reducing repair costs providing data protection reducing computer downtime increasing computer performance Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 4 0 points for any other option 2 Top of Form Which two password control policies should an organization implement to ensure strong passwords? (Choose two.)  Passwords should be set to expire every 60 days. Passwords should contain no more than eight characters. Passwords must contain encrypted characters. Passwords should contain letters and numbers. Passwords should contain only capital letters. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 1 and Option 4 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2 Top of Form What are two recommended procedures for dealing safely with an office fire? (Choose two.)  Use some form of a Class C fire extinguisher to fight an electrical fire. Use a Class A fire extinguisher to fight an electrical fire. Do not fight a fire that is out of control. Do not point a fire extinguisher at the base of the fire. Use a Class B fire extinguisher to fight a combustible metal fire. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 1 and Option 3 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2 Top of Form What two actions are appropriate for a help desk technician to take when assisting customers? (Choose two.)  Interrupt customers if they start to solve their own problems. Comfort a customer by minimizing the customer problem. Let a customer finish talking before asking additional questions. If you have to put the customer on hold, ask the customer for permission. As soon as you detect customer anger, pass the angry customer to the next level. Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 3 and Option 4 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2 Top of Form A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement?  LAN MAN WAN WLAN Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 3 0 points for any other option 2 Top of Form When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error?  BOOT.INI STARTUP.INI SYSTEM.INI WIN.INI Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2 Top of Form Which two items are required to configure a laptop for 100 Mb/s full-duplex Ethernet communications? (Choose two.)  an antenna twisted-pair cable a phone cable a port that has been enabled in BIOS an ExpressBus expansion card IP address and subnet mask Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response Option 2 and Option 6 are correct. 1 point for each correct option. 0 points if more options are selected than required. 2 Top of Form Which port is used only for input?  PS/2 component speaker DVI parallel Bottom of Form Top of Form Bottom of Form Observable Description Max Value 1 correctness of response 2 points for Option 1 0 points for any other option 2

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