kunci ujian cisco all chapter 1-Final windows 7

cap 1

1. Which two characteristics are determined by the chip set on a motherboard? (Choose two.)

maximum amount of memory that can be installed

operating system compatibility

type of connectors that will be on the motherboard

keyboard layout

2 Which two activities are normally controlled by the Northbridge part of the chip set? (Choose two.)

communication between the CPU and the I/O ports

access to the RAM

communication between the CPU and the hard drive

access to the video card

communication between the CPU and the sound card

3. Which CPU architecture uses a small set of instructions that are designed to be executed rapidly?

CISC

RAID

RISC

RISK

SCSI

4.Which type of memory is unable to have the contents modified?

DRAM

RAM

ROM

SRAM

5.Which type of memory is primarily used as cache memory?

DRAM

RAM

ROM

SRAM

6.Which three devices are considered output devices? (Choose three.)

fingerprint scanner

headphones

keyboard

monitor

mouse

printer

7.Which type of ROM can be reprogrammed with software while it is still physically installed in the computer?

EEPROM

EPROM

PROM

ROM

8.Refer to the exhibit. Which type of cable is shown in the graphic?

FireWire

Parallel

Serial

USB

9.Which important feature is offered by the USB standard?

A single USB connection to a computer can support up to 255 separate devices.

It offers rates of around 580 Mb/sec in low-speed mode.

It allows up to 920 Mb/sec in the 2.0 version.

It can supply power from the computer to devices.

10.What are the two connector types for the 1394a interface? (Choose two.)

2-pin

4-pin

6-pin

8-pin

9-pin

15-pin

11. computer to a printer?

15 ft (4.5 m)

20 ft (6 m)

27 ft (8 m)

30 ft (9 m)

12.Which type of computer resources are direct lines to the processor used by computer components to request information from the CPU?

DMAs

I/O addresses

IRQs

memory addresses

13.Which two devices are considered input devices? (Choose two.)

biometric authentication device

printer

digital camera

projector

speakers

14. A technician needs to back up 4 GB of data using a single storage medium. Which medium can hold the entire 4 GB on a single disc?

floppy disc

CD-RW

CD-R

DVD+/-R

15.A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed?

revolutions per minute

gigabytes

pages per minute

clusters per minute

16.A technician has been asked to install memory that detects multiple bit errors and corrects single bit errors in memory. Which type of memory should be installed if the motherboard supports these features?

parity

ECC

fault tolerant

CRC

17. Which two form factors are commonly used to build a new computer? (Choose two.)

BTX

NLQ

ATX

CLV

ECC

18.Which two characteristics of a motherboard can be determined by the form factor? (Choose two.)

type of processor supported

color

size

maximum memory supported

shape

19.PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available? (Choose two.)

6

40

68

80

120

20.How many conductors are found in a SATA data cable?

3

4

7

10

12

21.Which three system resources are commonly used for communication between the CPU or memory and other components in the computer? (Choose three.)

IRQ

DMA

UDP

I/O address

USB

PnP

Which two characteristics of a motherboard can be determined by the form factor? (Choose two.)

ATX

BTX

CISC

PnP

RISC

ZIF

CAPter 2

1.Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.)

batteries

floppy drives

monitors

optical drives

parallel cables

printer toner cartridges

2.Which step should be performed first when servicing computer equipment?

Wipe down the exterior with a lint-free, damp soft cloth.

Open the case and check for any loose connections.

Turn off and remove the power source.

Replace any suspected bad components with known good components.

3.A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should be taken? (Choose three.)

Store all computer components in clear plastic bags.

Ensure antistatic mats are on the workbench and floor.

Wear an antistatic wrist strap.

Ensure that all flooring is carpeted.

Keep all components in antistatic bags.

Keep environment cool and dry.

4.Which two tools can help protect against ESD? (Choose two.)

antistatic wrist strap

compressed air

antistatic mat

safety glasses

polyester clothing .

5.A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?

the material safety data sheet

the insurance policy of the company

the local hazardous materials team

the regulations provided by the Occupational Safety and Health Administration

6. The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)

Fdisk

Spyware Remover

Defrag

Disk Cleanup

a BIOS updater

Device Manager Utility

7. Which tool in Windows XP gives a technician access to initialize disks and create partitions?

Defrag

Disk Cleanup

Disk Management

Format

Scandisk

8.Which tool should be used if a user needs to optimize space on a hard drive?

Defrag

Disk Management

Fdisk

Format

9.Which two types of tools can help protect a computer from malicious attacks? (Choose two.)

Anti-virus software

Disk Cleanup

Disk Management

Fdisk

Scandisk

Spyware Remover

10.What is the proper way to dispose of outdated CRTs?

All of the components should be disposed of into landfills.

All of the components should be properly incinerated.

All of the components should be disposed of in compliances with local environmental regulations.

All of the components should be sealed in containers and disposed of into landfills.

11.Which condition refers to a reduced voltage level of AC power that lasts for a period of time?

brownout

sag

spike

surge

12. What is recommended to remove dust from inside a computer case?

damp cloth

dust cloth

household vacuum cleaner

can of compressed air

13. Refer to the exhibit. Which type of tool is shown in the graphic?

cable meter

digital multimeter

network traffic monitor

electrostatic discharger

14. Refer to the exhibit. Which type of tool is presented in the graphic?

hex screwdriver

stripped screwdriver

Phillips-head screwdriver

flat-head screwdriver

15.Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted?

Chkdsk

Defrag

Disk Cleanup

Disk Management

Scan System

System File Checker

16.Which precaution should be taken when working around electronic devices?

Avoid using magnetized tools.

Only use hand tools from the same vendor.

Wear ESD protection to repair monitors in humid environments.

Avoid using ESD wrist straps and ESD mats simultaneously.

17.A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks?

mild cleaning solution

lint-free cloth

isopropyl alcohol

compressed air

18.Which condition refers to a sudden increase in voltage, which is usually caused by lightning?

brownout

sag

spike

surge

capter 3

1.A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?

Berg

mini-Molex

Molex

20-pin ATX connector

2.A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?

Berg

Molex

20-pin ATX connector

SATA connect

3.A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)

CPU

memory

NIC

sound card

video card

4.Which solution should be used to clean a CPU and a heat sink?

soap and water

rubbing alcohol

a diluted ammonia solution

isopropyl alcohol

5.When building a computer, which two components are normally installed in 3.5-inch drive bays? (Choose two.)

hard drive

optical drive

floppy drive

flash drive

video card

6.How many pins are in a SATA data cable connector?

7

34

40

80

184

7.A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. How should the technician attempt to repair the problem?

Remove the floppy drive using Add/Remove Hardware.

Replace the floppy drive.

Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.

Change the jumper setting to master for the floppy drive.

8.What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?

The IDE cable has a colored stripe on one edge.

The floppy cable motherboard connector is normally gray.

The IDE cable is gray.

The floppy cable has a twist in the cable.

9.A field technician has been asked to install a wireless 802.11g NIC in a computer, but is unsure about the expansion slots available. Which two types of wireless NICs should the technician have available? (Choose two.)

PCIe

AGP

SCSI

PCI

SATA

10.Which port is typically used for external wireless NICs?

Parallel

PS/2

SCSI

USB

11.Which additional 4-pin or 6-pin power connector is required by some motherboards?

AUX

Berg

Parallel

SCSI

12.A technician is installing a new CPU in a ZIF socket on a motherboard. What is the primary way of securing the CPU in place?

thermal compound

antistatic fasteners

load lever

screws

13.Which type of drive is installed in a 5.25-inch bay?

hard drive

optical drive

floppy drive

LS120 drive

14.After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?

before the computer is powered on

during the Windows load process

during the POST

after the POST, but before Windows starts to load

15.Refer to the exhibit. Which type of hard drive uses the power connector shown?

ATA

EIDE

SATA

SCSI

USB

16.What is the most reliable way for users to buy the correct RAM to upgrade a computer?

Buy RAM that is the same color as the memory sockets on the motherboard.

Ensure that the RAM chip is the same size as the ROM chip.

Ensure that the RAM is compatible with the peripherals installed on the motherboard.

Check the motherboard manual or manufacturer's website.

17.Refer to the exhibit. Which type of port is shown?

FireWire

graphics

RJ11

RJ45

USB

18.A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?

It issues a number of short beeps.

The LED on the front of the computer case flashes a number of times.

It places an error message in the BIOS.

It locks the keyboard

19.Which action is recommended to prevent the motherboard from contacting the metal base of the case?

Ensure that the non-conductive side of the case is beneath the motherboard.

Use standoffs to keep the motherboard above the metal base.

Place a non-conductive barrier between the motherboard and the metal base.

Use a self-adhesive non-conductive membrane on the underside of the motherboard.

20.Which internal component of a computer uses a 3-pin power connector?

floppy drive

hard drive

sound card

fan

Cap 5

When booting the Windows XP operating system, which file will be read to find the path to the boot partition?

AUTOEXEC.BAT

BOOT.INI

NTBOOTDD.SYS

NTDETECT.COM

A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS. Which course of action should be taken to upgrade the file system to NTFS?

Format all the existing files with the NTFS File tool.

Create a new NTFS partition and copy the files into the new partition. The existing partition can not be changed.

Run the Microsoft Convert utility.

Overwrite the FAT32 file system with NTFS. Files will automatically be added to the new file system.

A technician is attempting to create multiple partitions on a hard disk. This will allow for storing the operating system and data files on separate partitions. What is the maximum number of primary partitions per hard drive that is supported by Windows XP?

1

2

4

16

32

A technician needs to upgrade the operating system on a computer from Windows 2000 Professional to Windows XP Professional. When the technician inserts the XP disc in the computer, the setup wizard fails to start. Which command can be used to start the upgrade?

install

winxp

winnt32

xp

A technician thinks that the file system on a computer has a problem because Windows XP is reporting data integrity issues. Which Windows XP utility will check the file system for errors?

Attrib

Chkdsk

Fdisk

Format

A user installs a new sound card driver in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the user implement to return to the previous working state?

boot to Emergency Recovery State

boot to Last Known Good Configuration

boot to Recovery Console

boot to Start Windows Normally

Which technology was developed to simplify the installation of new hardware?

AGP

HAL

IRQ-and-DMA

OSR2

PnP

As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What will result from this situation?

The operating system will fail to load.

The BIOS setup utility will start automatically.

The computer will reboot continuously.

The initial self-test will fail to load.

A technician has many new computers to set up. The technician completely configures one master computer and makes an image of the hard drive. This image is then installed on the other computers. What is this process called?

disk array

disk copying

disk cloning

disk mirroring

disk multiplexing

Which set of related files store all the settings of a Windows XP installation?

Registry

Control Panel

.ini

HWINFO.EXE

A technician needs to install Windows XP on a new computer. The hard drive needs two partitions. At which point in the Windows XP installation process should the technician partition the hard drive?

The technician will be able to create the partitions when the F7 key is pressed after the product key has been entered.

The technician will be able to create the partitions at the start of the installation process.

The technician will be able to create the partitions as the final step in the installation process.

The technician will have to create the second partition once the installation process has finished.

While performing preventive maintenance, a technician notices that the operating system is missing updates. How can the technician enable automatic updates?

Run the Sysedit utility from the command line.

Run the Autoupdate utility from the command line.

Run the Automatic Updates utility from the Control Panel.

Click the Update icon in the System Tray.

Right-click My Computer and then choose Advanced > Updates.

Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system?

ACAPI

API

IRQ

PnP

Refer to the exhibit. Which file is flagged for backup?

File1.txt

File2.txt

File3.txt

File4.txt

A technician has finished installing Windows XP. What should the technician do to verify that all hardware has been installed correctly?

Run HWINFO.EXE to verify that all devices are listed.

Use the Windows XP Msconfig utility to prove that all the devices are operational.

Use the Windows XP Testall utility to confirm that the devices are operational.

Use the Device Manager utility to ensure that all the devices are operational.

A user reports that a Windows XP system is unable to boot properly. How can the technician advise the user to boot into Safe Mode?

In Device Manager, right-click Windows XP, and then choose Properties > Safe Mode.

Click Start > Reboot > Safe Mode.

Reboot the system and press Del or F2 depending on the system.

Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode.

Which utility, when run at regular intervals, is the most effective at protecting user data should there be a system failure?

ASD

Automatic Update

Backup

Personal Firewall

Restore Point

Xcopy

In which two situations should a technician create a restore point? (Choose two.)

before an operating system update

before installing a new device driver

once a month

before formatting the hard disk

after moving viruses to the virus vault for quarantine

before adding another partition to the hard drive

A user in a large manufacturing company uses a PC that is connected to the company network. Where should the user look to find a server attached to the network?

My Network Places

Control Panel

Connect To

My Computer

Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP?

the Microsoft Compatibility Assistant

the Windows XP Hardware Compatibility List

the Microsoft Knowledge Base

the Windows XP manual

A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk?

Recovery Console

Windows Disk Manager

msconfig

fix /mbr

Cap 6

What is the difference between a docking station and a port replicator?

A docking station has fewer ports.

A docking station may have PCI slots for expansion cards and speakers.

A docking station may have a built-in display.

A docking station has a universal connector so that it can be used with all laptops.

Which display technology is most commonly found in modern laptop computers?

CRT

LED

plasma

LCD

Which task must be completed first for a technician to be able to configure power management states using Windows XP?

APM power management mode must be configured in the BIOS before ACPI can be used to configure power.

ACPI power management mode must be enabled in the BIOS before Windows XP can be used to configure power management.

APM power management mode must be disabled in the BIOS so that Windows XP can be used to configure power management.

All power management settings must be disabled in the BIOS so Windows can be used to manage ACPI.

Which two laptop ports are used primarily for communication and network connectivity? (Choose two.)

Ethernet

modem

parallel

DVI

Which three components commonly connect to USB or FireWire ports? (Choose three.)

camera

AC adapter

PC Card

printer

scanner

graphics adapter

What is the major difference between desktop and laptop motherboards?

Desktops use the AT form factor while laptops use the mini or baby AT form factor.

Desktop motherboards typically have a standard form factor and are interchangeable while laptop motherboards are proprietary.

Desktops have a variety of expansion and RAM slot designs while laptops have standard expansion and RAM slot designs.

Currently there is no significant difference in the motherboard form factors for the desktop and laptop.

Refer to the exhibit. What is the correct order of steps to remove a laptop battery?

3, 2, 4, 1

2, 3, 4, 1

2, 4, 1, 3

3, 2, 1, 4

What is the benefit of using CPU throttling in laptops?

It reduces the processing time needed by end-user applications.

It reduces CPU power consumption and heat production.

It reduces the amount of CPU resources needed by system applications.

It avoids the need to increase the clock speed of the laptop processor.

Which two characteristics make laptops a better choice than desktop computers? (Choose two.)

mobility

functionality

size

OS installed

compatibility

Which three components are interchangeable between desktop and laptop computers? (Choose three.)

PC ExpressCard

hard disk

PCI sound card

printer

scanner

USB flash drive

Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic? (Choose two.)

30mm wide

34mm wide

43mm wide

45mm wide

54mm wide

Which name is given to the collection of settings that control the power settings of a laptop?

current setups

energy settings

hibernation profiles

power profiles

power schemes

Which two devices are commonly hot-swappable on laptops? (Choose two.)

Integrated LCD screen

CPU chip

PC Card

RAM

USB Drive

Which generation of cell-phone standards was the first to deal with how to send and receive text, photographs, and video?

first

second

third

fourth

Which type of questions would a technician initially ask to gather information to help solve the problem?

categorical

closed

directed

multiple-choice

open

Where can a technician change the power schemes on a laptop running Windows XP?

Select Advanced Settings from within the BIOS.

Select Power Options from within the Control Panel.

Select Power from within Administrative Tools.

Select Configure Power Settings from within Computer Management

Which two devices can be individually configured within Windows XP to power off after the laptop has been idle for a given period of time? (Choose two.)

optical drive

disk drive

fan

monitor

wireless NIC

Which internal laptop component may be designed as a hot-swappable device?

CPU

LCD screen

optical drive

RAM

touch pad

A user has connected a digital projector to the external monitor port on a laptop computer, but the projector indicates that there is no RGB signal. What should the user try first to resolve the problem?

Connect the projector to the s-video port.

Press the function key that will redirect the video output to the external monitor.

Try a different laptop.

Try a different projector.

What is the proper way to clean optical drives?

Spray ionized solution inside the drive.

Use an electrostatic vacuum cleaner.

Blow the dust with compressed air from the inside.

Use a cleaning disc for optical drives.

Which two actions should be performed to clean the surface of CDs and DVDs? (Choose two.)

Use a lint-free cotton cloth.

Use a cotton ball.

Use a household cleaning solution.

Wipe the disc from the center outward.

Wipe the disc in a clockwise direction.

Wipe the disc in a counterclockwise direction.

Cap 7

Which technology is used by laser printers?

digital drop

electrophotographic

electrostatic spray

impact

ink melting

Which two Wi-Fi standards are used to provide a wireless connection between printers and computers? (Choose two.)

802.5b

802.5g

802.11b

802.11g

802.13a

802.13b

Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material?

drum

fuser

fusing unit

platen

transfer corona wire

Which step of the laser printing process involves scanning the photosensitive drum with a laser?

cleaning

conditioning

developing

fusing

transferring

writing

Which step of the laser printing process is the last step performed by a laser printer when printing a document?

cleaning

conditioning

developing

fusing

transferring

writing

What are two advantages of using impact printers? (Choose two.)

carbon-copy printing ability

print speeds up to 200 ppm

high-resolution printing ability

individual color cartridges

inexpensive consumables

silent printing ability

Which printer technology is used in low-cost, photo-quality printers?

impact

inkjet

laser

thermal

Which printing technology uses the vibration of a crystal to control the flow of ink onto the paper to produce an image?

electrophotographic

electrostatic

impact

piezoelectric

thermal

Which unit is commonly used to measure the print quality of an inkjet printer?

DPI

PPM

dot pitch

NLQ

What is a common disadvantage of inkjet printers?

Toner for inkjet printers is expensive.

It offers poor print quality.

The nozzles can get obstructed.

It takes a lot of time to warm up.

What is an advantage of using a solid-ink printer instead of an inkjet printer?

It produces vivid color prints.

It warms up quickly.

The ink used is considerably cheaper.

The used-ink cartridges can be refilled.

Which type of printer is commonly used in stores to produce cash register receipts?

dye sublimation

inkjet

laser

thermal

Which software, embedded in a printer, controls how the printer operates and can be upgraded?

driver

firmware

operating system

printer utilities

Which software converts scanned pages into text?

Image Text Converter

Optical Character Recognition

Optical Text Recognition

Character Image Recognition

Which three functions are commonly included in the all-in-one devices? (Choose three.)

USB hub

fax

plotter

printer

scanner

wireless access point

A museum possesses several old paintings that the curators wish to reproduce and sell in the museum gift shop. Which type of scanner can be used to produce the highest-quality reproduction?

all-in-one

drum

flatbed

handheld

What is the best source for a Windows-compatible scanner driver?

website for scanner manufacturer

Microsoft Update website

scanner installation disk

Windows Device Manager

Windows hardware profiles

Which standard governs the use of parallel printer ports?

IEEE 973

IEEE 1284

IEEE 1394

IEEE 802.4

Which two modes of operation within the IEEE 1284 standard allow bi-directional communication? (Choose two.)

DCL

ECP

EPP

PnP

TCP

Which two names refer to the IEEE 1394 standard? (Choose two.)

Bluetooth

FireWire

i.Link

USB

WiFi

What is the maximum number of devices that can be connected to a single FireWire interface?

10

24

63

127

256

Which Windows XP command sends a file named example.txt to the default printer?

send example.txt

example.txt default-printer

default-printer example.txt

print example.txt

Cap 8

Which utility can be used to determine end-to-end connectivity between source and destination?

Ipconfig

Nbstat

Netstat

Ping

A network administrator wants to connect a new building to an existing network using cable that can provide a secure connection and is not susceptible to electrical interference. The new building is approximately 800 meters away from the existing network. Which cable type should the administrator choose?

Category 5 STP

Category 6 UTP

coaxial

fiber optic

Which three factors are reasons to choose a client/server model for a network instead of peer-to-peer? (Choose three.)

The network is small with less than eight users.

The company network requires secure access to confidential information.

The users need a central database to store inventory and sales information.

Each user understands how to safely share files across a network.

The data gathered by the employees is critical and should be backed up on a regular basis.

All employees passed a strict background check as part of the corporate hiring practices.

The network administrator for a marketing company is concerned about the performance of the network. A company technician discovers a high volume of network traffic between computers and the departmental media server. Which device could be used to divide the network and improve performance?

hub

repeater

switch

wireless access point

Which protocol is used to automatically configure network devices?

DHCP

IPCONFIG

DNS

FTP

Which two factors are used to determine the different categories of UTP cabling? (Choose two.)

The distance a signal can travel through the cable.

The number of twists in the wires inside the cable.

The number of wires inside the cable.

The type of shielding used inside the cable.

The type of connectors required to terminate the cable.

Which two characteristics describe Ethernet technology? (Choose two.)

supported by IEEE 802.3 standards

supported by IEEE 802.5 standards

typically uses an average of 16 Mb/s for data transfer rates

uses a bus logical topology

uses a ring topology

Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a maximum bandwidth of 54 Mbps?

802.11a

802.11b

802.11g

802.11z

Which layer of the OSI model is primarily concerned with accessing the physical media and physical addressing?

Application

Data Link

Network

Physical

Presentation

A company has a remote branch office that has no access to any high-speed WAN or broadband services. The network administrator is considering Power Line Communication (PLC) to connect the branch office to the main office. What are two advantages of PLC? (Choose two.)

It is less expensive than using an analog PSTN modem.

It can provide dedicated connections with speeds that exceed most LAN technologies.

It can provide bandwidth in excess of the bandwidth that is provided by analog PSTN modems.

It provides a more secure network connection through the use of encryption technologies.

It can carry both voice and data signals across power lines.

What is the maximum range a data signal can travel through a 1000BASE-T network segment?

3280 ft (1000 m)

1640 ft (500 m)

984 ft (300 m)

607 ft (185 m)

328 ft (100 m)

Which topology has only one central point of failure, is easy to troubleshoot, and is most commonly implemented in newer networks?

bus

mesh

ring

star

Which term describes the process of adding headers to data as it moves through the layers of the OSI model?

demultiplexing

encapsulation

encoding

encryption

segmentation

Which technique is used to ensure that data from one computer does not collide with data from any other computer in a CSMA/CD network?

Computers receive a token that allows them to send a message. They then pass the token to the next computer.

Computers listen to the network for clearance to send data.

Each computer that is connected to the network transmits data on a different frequency.

Each time slot on the network is allocated to a different computer. A computer can only transmit in the allocated time slots.

Which device enables computers to be attached to a network without segmenting the network?

bridge

hub

router

switch

Refer to the exhibit. Which type of network cable is shown?

10BASE5

10BASE-T

Category 5 UTP

Category 6 STP

fiber-optic

Which type of media is appropriate to use for LAN connectivity in an electrically noisy industrial environment?

coaxial

fiber-optic

RF

UTP

Which network topology will allow all devices to continue to communicate with each other should a network cable fail?

bus

extended star

mesh

ring

star

Which Windows XP command displays the route taken by packets crossing an IP network?

iproute

netview

nslookup

ping

tracert

A company is investigating the use of an ISDN service to act as backup for the ASDL service they use to communicate with branch offices. They discover that the ISDN BRI service uses two 64 kb/s B channels. Which function do the B channels perform?

perform basic addressing

pass control information

carry the data stream

broadcast timing data

Which digital technology provides an upstream speed that is typically less than the downstream speed?

ADSL

HDSL

IDSL

SDSL

CAP 9 dan 10

A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)

Personalize the call by periodically asking questions unrelated to the computer problem.

Allow the customer to speak without interruption.

Use technical terms to determine the level of knowledge the customer possesses.

Ask only closed-ended questions.

Refer to the customer by name whenever possible.

A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)

use jargon, abbreviations, and acronyms relating to computer repair

possess good listening skills

be willing to work long hours

display professional behavior at all times

be willing to talk strongly to difficult customers

A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?

Listen to the complaint and explain that the coworker is frequently rude.

Tell the customer that they can call the supervisor if they have a complaint.

Listen to the complaint, apologize for the incident, and then offer to help the customer.

Ask the customer to submit their complaint in writing.

A technician receives a call from a customer who is too talkative. How should the technician handle the call?

Talk over the customer and quickly gather the necessary information to help them.

Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.

Use open-ended questions and repeat all the information back to the customer to politely show that they are giving too much unnecessary information.

Politely step in and gain control of the call by asking the customer social questions.

Which issue is an example of an exception to an SLA that should be escalated to a manager?

A customer wishes to change the details of the contact person on the SLA.

A customer wants two new computers added to the existing SLA without additional cost.

The customer is asking to upgrade the level of service and is willing to pay the price difference.

An unhappy customer calls to get clarification of the costs and penalties of the SLA.

A fingerprint reader is an example of which security technology?

authorization

biometric

keylogging

secureware

smartcard

Which is an effective method to protect against data loss?

biometrics

data backup

encryption

smartcards

Which type of program causes banners and ads to appear on the desktop without any user intervention?

adware

spyware

stealth virus

trojan horse

What are two examples of malware? (Choose two.)

registry cleaner

pop-up blocker

spyware

e-mail

grayware

A website development company wishes to allow developers to have unlimited access to websites, but is concerned about security. What should the company do to reduce security risks from websites running JavaScript?

E-mail a listing of tested and safe websites to all employees and have them use this list prior to visiting any websites.

Adjust browser settings so that the user must authorize any downloading or use of JavaScript.

Increase security on the network by blocking the download of HTTP and SMTP attachments.

Install application firewalls on each computer designed to filter all HTTP and SMTP traffic from the Internet.

Which threat to security uses traffic from zombie computers to overwhelm servers?

DoS

DDoS

phishing

spoofing

SYN flood

Which wireless security technology is a good choice when using Cisco equipment in conjunction with operating systems such as Windows and Linux?

LEAP

WEP

WPA

WTLS

Where is the safest place to store backups?

portable lock box

locked telecommunications room

locked server room

offsite secure facility

What is the best method for a company to secure data being transmitted across the Internet between remote sites?

Use plain text in an e-mail.

Use a shared server with an encrypted password on the file.

Use computers secured with smartcard authentication.

Use a VPN connection.

An employee for a small company inadvertently allows a visitor to see their username and password. At home, the visitor then uses this information to gain access to the company network. This is an example of what type of threat?

man-in-the-middle

phishing

physical

social engineering

spoofing

Which is the best procedure to secure a laptop left at the office while the user is away for an extended period of time?

Secure by a security cable wrapped around the leg of the user's desk.

Put the laptop in a desk drawer in the locked office of the user.

Place the laptop in a locked security cage designed to store computer equipment.

Place the laptop in the office of the supervisor.

Which two statements are true about username and password standards? (Choose two.)

The username naming convention should be kept simple.

Usernames should expire periodically.

The passwords should be kept simple and easy to remember.

Rules about password expiration and lockout should be defined.

BIOS passwords should be given to users to enable them to configure their computer.

Which two characteristics describe a worm? (Choose two.)

Executes when software is run on a computer.

Is self-replicating.

Hides in a dormant state until needed by an attacker.

Infects computers by attaching to software code.

Travels to new computers without any intervention or knowledge of the user.

While servicing a computer, a technician notices that a document labeled "confidential" is open on the computer. What should the technician do?

Call another user to check the file.

Step away from the computer and ask the user to close the document.

Minimize the document and pretend not to notice it.

Report the situation to the manager responsible for the user.

Close the file without saving any changes to the file.

An inexperienced user reports that the computer is broken. After working with the customer for some time, the technician is still unable to get the computer to boot the OS.

How should the technician explain to the user in simple terms that the OS will need to be completely reinstalled on the computer?

Advise that a technician will make a service call to delete the OS, reformat the drive, and perform a fresh install.

Advise that the customer will need to reload some software and data loss may occur.

Advise that the OS on the computer needs to be rebuilt.

Advise that a technician will need to service the machine in order to resolve the problems.

Cap 10

A customer calls to report a problem with a computer. What is the first step the technician should use to resolve the computer problem?

Direct the customer to various vendor Web sites.

Complete a work order documenting the cause of the problem.

Identify the problem.

Gather information from the customer.

A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)

Personalize the call by periodically asking questions unrelated to the computer problem.

Allow the customer to speak without interruption.

Use technical terms to determine the level of knowledge the customer possesses.

Ask only closed-ended questions.

Refer to the customer by name whenever possible.

A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)

use jargon, abbreviations, and acronyms relating to computer repair

possess good listening skills

be willing to work long hours

display professional behavior at all times

be willing to talk strongly to difficult customers

A technician receives a call from a customer who is too talkative. How should the technician handle the call?

Talk over the customer and quickly gather the necessary information to help them.

Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.

Use open-ended questions and repeat all the information back to the customer to politely show that they are giving too much unnecessary information.

Politely step in and gain control of the call by asking the customer social questions.

Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)

supported software

diagnostic procedures

acceptable working conditions

service location

accessibility requirements

car parking arrangements

Which issue is an example of an exception to an SLA that should be escalated to a manager?

A customer wishes to change the details of the contact person on the SLA.

A customer wants two new computers added to the existing SLA without additional cost.

The customer is asking to upgrade the level of service and is willing to pay the price difference.

An unhappy customer calls to get clarification of the costs and penalties of the SLA.

While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?

Interrupt the customer immediately to explain the solution.

Interrupt the customer at the earliest opportunity because you know what they are going to say.

Wait until the customer has finished speaking, and then explain the possible solution.

Ask the customer to complete the explanation as quickly as possible because a possible solution is known.

When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)

Place the customer on hold to allow the customer time to become calmer.

Allow the customer to explain the problem, possibly dispelling some of the anger.

Discuss possible causes of the problem.

Sympathize with the customer's problem.

Try to minimize the significance of the problem.

What are three guidelines for beginning a call with a customer? (Choose three.)

Explain the SLA terms and conditions.

Determine the level of knowledge that the customer possesses about computers.

Place angry customers on hold immediately.

Immediately transfer angry customers to a manager.

Use brief communication to establish a one-to-one connection with the customer.

Call the customer by name.

What is the recommended way to place customers on hold?

Place customers on hold as soon as the issue is identified. The on-hold message will inform customers that they have been placed on hold.

As soon as the issue has been identified, tell customers that you need to put them on hold, then immediately place them on hold.

Ask and wait for permission before placing customers on hold.

Do not place customers on hold. Ask them to call back in an hour when the issue would have been researched and a solution found.

Which two approaches are recommended when dealing with customers on the telephone? (Choose two.)

Be positive.

Explain what you will be unable to accomplish.

Look for alternative ways to help the customer.

Interrupt customers to explain solutions and save time.

Refer customers to the Internet when the solution is obvious.

Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)

your name

ticket number

impressions of the customer

customer name

department name

part numbers

A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?

Listen carefully and attempt to solve the customer's problem.

Explain to the customer that company policy is not to tolerate verbal abuse and that the call will be terminated unless the customer's language is moderated.

Explain why the previous service was appropriate and under no circumstances admit to there being any deficiencies in the previous service.

Schedule a meeting with the customer, another technician, and the manager.

Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)

Politely interrupt to refocus the customer.

Encourage conversation to gain the customer's trust.

Gather as much information as possible while the customer is talking.

Ask open-ended questions.

Transfer the customer to a manager.

Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.

Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)

Use simple step-by-step instructions.

Explain possible causes of the problem to the customer.

Criticize the customer to prevent the possibility of repeating the problem in the future.

Ask to set up a conference call with a level 2 technician.

Speak in plain terms.

Which two guidelines demonstrate proper netiquette? (Choose two.)

Send chain letters via e-mail to minimize time needed to spread information.

Begin each e-mail with an appropriate greeting.

Use all capital letters to make reading easier.

E-mail information that would be difficult to say in person.

Avoid replying to "flames".

Which three tasks are commonly carried out by a level-one technician? (Choose three.)

document all information on the work order

update the operating system

upgrade the BIOS

prioritize the problem

install remote diagnostic software

gather information from the customer

Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)

Take calls only from customers that are knowledgeable about computers.

Take frequent gaming breaks.

Go for a quick walk.

Listen to soothing sounds.

Practice relaxed breathing.

Take a long lunch hour to reduce fatigue.

The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do?

Place the customer on hold to give the customer time to calm down.

Transfer the customer to a different technician.

Advise the customer that with her cooperation the problem can be easily solved.

Explain how the Web site can be used by both of them during the call to quickly eliminate problems.

A technician is trying to calm an angry customer. What is the best approach?

Place the customer on hold to allow time to calm down.

Ask the customer for permission to be transferred to a manager.

Maintain a positive tone of voice and offer to help solve the problem.

Talk to the customer in a stern tone of voice to gain control of the conversation.

Practice Final 1-10

What must be done before a technician cleans a very dirty LCD screen on a laptop?

Place the laptop in standby mode.

Remove the screen from the laptop.

Remove the battery.

Enable the autoclean setting in the BIOS.

Which environmental factor helps ensure optimal performance for laptops?

The humidity level should always be below 20 percent.

Temperature should be preferentially between 45 to 90 degrees Fahrenheit (7 to 32 degrees Celsius) to avoid overheating.

In dusty conditions, laptop vents should be partially covered to prevent the internal components from getting dirty.

Laptops should be cleaned every month or the internal components will be damaged.

What is the purpose of using thermal compound when installing a CPU, a heat sink, and a fan assembly on a motherboard?

to insulate the CPU from the heat sink

to attach the heat sink firmly to the CPU

to conduct heat that is generated by the CPU to the heat sink

to ensure an electrical connection between the CPU and heat sink

Which three rules increase the level of password strength? (Choose three.)

Passwords should never expire.

Passwords should be a combination of letters and numbers.

Passwords should combine a user's special dates and initials so they can be alphanumeric.

Passwords should be changed by the user after specific periods of time.

Password expiration and lockout policies should be clearly defined.

Passwords should be short to reduce the chances of users forgetting them.

What characterizes a DDoS attack?

Many hosts participate in a coordinated attack.

Infected computers are called Daemons.

It is easy to identify the source of the attack.

All hosts must be in the same geographic area.

When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contacts?

glass cleaner

isopropyl alcohol

mild detergent

rubbing alcohol

slightly abrasive cleanser

Refer to the exhibit. Which type of removable media is depicted?

hard disk

USB optical drive

PC card

flash drive

Refer to the exhibit. Which type of device uses the connector shown in the graphic?

DVD drive

keyboard

NIC

RAM

sound card

Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?

IDE

SATA

PATA

USB

Which two items are considered proper cleaning tools? (Choose two.)

compressed air

antistatic mat

soft cloth

antistatic wrist strap

flat-head screwdriver

Which type of scanner generally has high costs but produces top-quality images?

all-in-one

drum

handheld

flatbed

A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

The computer automatically boots into Safe Mode and displays a warning on the screen.

The screen flashes with a red background and displays a warning message.

The computer emits a pattern of beeps indicating the failing device.

The computer returns an error message indicating the I/O address of the failing device.

Which type of power connector is used to connect devices such as optical drives and hard drives?

20-pin

24-pin

Berg

Molex

P8

P9

What is the default subnet mask for a Class A network?

0.0.0.255

0.0.255.255

0.255.255.255

255.0.0.0

255.255.0.0

255.255.255.0

Refer to the exhibit. Which sequence of steps describes the printing process used by a laser printer?

1,2,3,4,5,6

2,5,3,4,1,6

3,4,1,6,2,5

4,2,6,5,3,1

Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two.)

cache memory

DDR SDRAM

FPM DRAM

SDRAM

SRAM

Fans that are used to help cool a system are commonly placed on which two components? (Choose two.)

sound card

CMOS

video card

RAID card

CPU

A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)

The total cost of the new solution is considerably lower.

Data is more secure in the event of hardware failures.

Individual users are in control of their own computers and network resources.

Data resources and access are centrally controlled.

Personnel costs are lower because a dedicated network administrator is no longer necessary.

The company ABC reports that unauthorized communication from outside the network has caused serious problems in the finance department. Which software tool will help prevent this situation from occurring again in the future?

antivirus program

firewall

network analyzer

spyware program

Which program checks for installed hardware during the Windows XP boot process?

HALL

NTLDR

NTDETECT

NTOSKRNL

Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the last known good configuration?

F1

F8

F12

Alt-Z

Windows key

After Windows XP has been installed, which program would a technician use to select the programs that will run at startup?

ntldr

regedit

msconfig

Task Manager

Once a technician understands a customer complaint, it is common to ask close-ended questions. Which question is a close-ended one?

What happened before the error occurred?

Is this the first time the error occurred?

What happened after the error occurred?

What error messages were displayed when the error occurred?

Which power management method offers the most power management features?

ACPI

AMP

APM

UPS

WPM

A customer complains that a scanner has suddenly stopped producing clear images. Which preventive maintenance task has the customer most likely forgotten to do?

update the firmware

visually inspect the scanner glass

remove dust from the fans

inspect the scanner cables

A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?

Replace the toner or ink cartridge.

Uninstall and reinstall the printer driver.

Replace the paper with some from a new ream.

Delete the print job from the queue and print again.

A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer?

The resolution of an inkjet printer is too low for this work.

An inkjet printer has limited color capability.

Immediately after printing, the ink is wet.

An inkjet printer is a high cost option.

A technician has installed and configured an external projector on a laptop. What is the final task the technician must perform for the image to be displayed through the projector?

Press the function key sequence to activate the image on the projector.

Disconnect the laptop from AC power.

Reboot the laptop into dual monitor mode.

Turn audio and video off on the laptop and on for the projector.

Which port is used only for input?

PS/2

component

speaker

DVI

parallel

A laptop user has noticed that connecting an external monitor, keyboard, and speaker each day is causing damage to the laptop connectors. What can the user do to prolong the life of the connectors?

Obtain devices which are specially designed for heavily used laptops.

Use only PCI devices.

Attach all of the devices to a USB hub.

Use a docking station.

Refer to the exhibit. What type of device is highlighted in white?

touch pad

mouse

biometric authentication

Bluetooth

A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?

44.1 MHz

100 MB/s

3 GHz

1 TB

The IT department reported that the web server is receiving an abnormally high number of web page requests from different locations simultaneously. Which attack characterizes this type of situation?

adware

DDoS

phishing

social engineering

spyware

Employees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing?

phishing

social engineering

spoofing

spamming

What guideline should be followed when establishing a password security policy?

Passwords should be physically stored in a convenient location.

Passwords should contain mainly numbers for better encryption.

The system administrator should assign passwords to the users.

Lockout policies should be avoided in order to increase user access.

An expiration period should be established so that passwords frequently change.

A customer who owns a business that creates high-quality color graphic images wants a new printer. The customer already has an ink-jet printer. Which type of printer would be a good recommendation?

dot-matrix

solid-ink

daisy-wheel

thermal

A customer is experiencing repeated paper jams on a laser printer. Which quick solution might correct this problem?

Power cycle the printer.

Download and install a new printer driver.

Replace the paper in the input tray with new paper.

Remove and replace the primary corona wire.

A Windows XP laptop user finds that the low battery alarm does not give enough warning. Where can the user adjust the alarm setting to issue an earlier warning?

in Power Options Properties

in the BIOS

in the System Tray on the desktop

on the battery

A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended?

Category 5e

coaxial

fiber optic

UTP

A technician has been asked to find how a hacker keeps breaking in to a computer. Which security precaution was most likely missed when the operating system was first installed?

A user account was not created.

The hard drive was not formatted with NTFS.

The OS product key was not entered.

A password was not assigned to the default administrator account.

When starting a computer, a customer can no longer select two of the operating systems that are installed. Which file may be corrupted and causing this error?

BOOT.INI

STARTUP.INI

SYSTEM.INI

WIN.INI

Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display?

Choose Start > Control Panel > System > Advanced > Performance area. Choose the Settings button.

Choose Start > Control Panel > System > Hardware > Device Manager > View > Resources by type

Choose Start > Control Panel > Administrative Tools > Performance area > VMem

Choose Start > All Programs > Accessories > System Tools > System Restore

Observable Description Max Value

A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to use correct this problem?

Task Manager

Add or Remove Programs

Event Viewer

System Restore

The driver for a network interface card has been updated on a Windows XP computer. All network access has been lost. Which steps in the Windows XP Classic View should be followed to roll back the network interface card driver?

Choose Start > Settings > Control Panel. Double-click System. Click the Hardware tab. Choose Device Manager. Double-click the NIC adapter. Click the Driver tab. Click the Roll Back Driver button.

Choose Start > Settings > Control Panel. Double-click Network Connections. Right-click the NIC. Choose Properties > Uninstall.

Choose Start > Settings > Control Panel. Double-click System. Click the Hardware tab. Choose Device Manager. Choose Action > Uninstall.

Choose Start > Settings > Control Panel. Double-click Add or Remove Programs. Click Change.

A technician installed Windows XP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this information which file was most likely corrupted during installation?

NTBOOTDD

HAL

NTSCSILDR

NTWINHAL

Why does the cable from the power supply to the motherboard have different colored wires?

A single wire could not carry enough current.

There is one wire for each motherboard component.

Each wire carries a different voltage.

The motherboard slot requires the number of wires that are represented by the different colors.

A home PC user has been using an XP system for about a month when it suddenly refuses to complete the boot processes. The POST completes successfully but the XP boot does not result in a login screen. What could be the cause of this problem?

The network connection failed.

The printer driver is corrupted.

The keyboard or mouse is not plugged in.

The operating system has not been registered.

At which TCP/IP model layer would a MAC address be found?

application

transport

internet

network access

A technician powers on a computer and opens a web page. A message that the web page could not be found appears. After checking the URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician?

Replace the NIC.

Replace the network cable.

Verify user permissions.

Verify the computer IP address information.

What are the four layers in the TCP/IP reference model?

HTTP, TCP, IP, Ethernet

TCP, IP, Ethernet, IEEE

application, transport, internet, network access

application, presentation, session, transport

physical, data link, network, transport

CAP 11

A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)

The hard drive is making unusual noises.

The hard drive must be defragmented often.

The hard drive has a gradual increase in the number of bad sectors.

The hard drive light is lit briefly during the boot process.

The hard drive light is lit briefly when programs are loaded.

Why should you use an antistatic mat when working on the internal components of a computer?

protect the technician against electrical shock

reduce the chance of computer components being damaged by ESD

prevent the technician's tools from being damaged by ESD

protect computer components from AC voltage while working on the computer

You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?

Signed drivers prevent physical damage to devices.

An unsigned driver can cause files to be fragmented as they are processed.

A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.

All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.

A signed driver has been approved by the company that created the device driver.

While performing routine maintenance on a computer, a user is cleaning dust and debris from the PC using compressed air. How should the technician hold the can of compressed air to avoid damaging the PC?

upside down to avoid blowing the dust upward

upright to avoid fluid leakage

inside the PC at close distance to the motherboard

outside the PC to avoid blowing dust outside the PC

Which two components are considered input devices? (Choose two.)

printer

camera

projector

MIDI interface

speaker

A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?

Were any recent updates performed?

Has anyone installed new software in the past two days?

Are you the only user to use the PC recently?

What happens when the PC is powered on?

How should a floppy disk drive be cleaned?

Apply a vacuum cleaner to the disk slot.

Use a drive cleaning kit.

Spray an isopropyl alcohol based cleaner into the hole provided in the drive.

Remove heads and clean with a mild detergent.

What is the recommended way to clean an optical drive?

Use compressed air and lint-free cotton swabs.

Use cotton swabs and denatured alcohol.

Use a vacuum cleaner.

Use glass cleaner and a lint-free cloth.

What are three reasons to add an additional hard drive to a computer? (Choose three.)

to store the system swap file

to implement RAID and provide fault tolerance

to speed up the Internet download speed

to install a second operating system

to decrease the time needed for defragmentation

to increase the CPU speed

Which three peripherals would be considered output devices? (Choose three.)

camera

display monitor

keyboard

microphone

projector

speaker

Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)

chip set

number of expansion slots

quantity of memory

socket type

number of USB interfaces

A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)

The quantity of memory must exceed the size of the swap file.

The memory must be compatible with the video card.

The memory must be compatible with the motherboard.

The new memory must be the same type as the memory already present.

The memory must be as fast as the cache found in the CPU.

The speed of the new memory must be the same or faster than the existing memory.

Which type of hard drive cable connects drives in a daisy chain series and requires manual termination at each end of the daisy chain to prevent data corruption?

PATA

SATA

SCSI

USB

A technician has installed a new processor for a client in an attempt to improve the performance of an older computer. After installing the processor, the technician is unable to start the system. Which two steps should be taken first to solve the problem? (Choose two.)

Install new memory.

Reseat the processor.

Verify that heat sink fans are connected to the power supply.

Verify CPU compatibility with the motherboard and BIOS version.

Flash the CPU instruction set.

While troubleshooting a computer, a technician notices that the computer will not boot normally but it can boot into Safe Mode. What is the most likely cause of the problem?

hard drive failure

video card failure

a driver

corrupt MBR

While performing routine maintenance, a user notices that the desk area around the computer is cluttered and dusty. After cleaning the desk area, what action should the user take to clean the computer?

Vacuum all dust and debris from the computer.

Remove all dust and debris from the computer using a can of compressed air.

Clean the internal components of the computer using a non-abrasive spray cleaner and an anti-static sponge.

Clean the inside of the computer using a lint-free cloth and a pencil to dislodge stuck or embedded debris.

When examining hard drive cables, what is the best way to determine if a cable is properly plugged in?

Shake the cable to determine if function is intermittent.

Replace the cable with a "known good" cable.

Unplug the cable and plug the cable in to guarantee connection.

Reboot the device and look for link lights.

A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?

driver failure

hard drive failure

memory failure

corrupt BIOS

A technician has determined that a computer is failing to boot because of a power supply that is not supplying power to the hard drives. What is the correct course of action?

The technician should attempt to repair the power supply. If the attempt is unsuccessful, the power supply should be thrown in the trash and replaced.

The technician should attempt to repair the power supply. If the technician is unsuccessful, the power supply should be replaced with a power supply of equal or greater wattage.

No attempt should be made to repair the power supply. The power supply should be replaced with a power supply of equal or greater wattage.

Power supplies should always be replaced with components of equal or less wattage to avoid damage to the system from excess power to internal components.

When a technician is servicing a laser printer, which two dangers need to be avoided? (Choose two.)

mercury poisoning

electrical shock

chromium ingestion

burns

lead poisoning

CAP 12 DAN 13

A technician wishes to optimize the settings for a Windows XP system by modifying the size of the virtual memory. The technician needs to login as a member of which group in order to optimize the system?

Administrator

Everyone

Guest

Super User

Users

A technician updated a video driver and now it is impossible to interpret any information on the screen. How can the technician boot the computer so that the driver can be fixed?

Boot to the BIOS and configure the computer to use VGA mode only.

Press F8 during the boot process and select the boot option Enable VGA Mode.

Press F8 during the boot process and select Boot to Command Line. At the prompt type 'win /b'.

Boot the computer holding down the Windows key so that it will use the default driver.

A technician has been able to boot a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?

Select Create a Restore Point from System Tools.

Use regedit to remove the information about the graphics driver from the registry.

Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

Right-click the Desktop and then go to Settings > Advanced > Reset video driver.

A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)

Reinstall the operating system.

Check any manuals relating to the hardware and software.

Check the Internet for possible solutions.

Ask the customer for any idea as to what may be wrong.

Use the recovery CD to restore the operating system.

A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?

Select the Action menu item in the Defrag utility and then select Schedule.

Add Defrag to Scheduled Tasks in System Tools.

Set the Scheduled flag for Defrag in HKEY_CLASSES_ROOT.

In Ntbackup, select the option to do a Defrag; set the schedule for monthly but do not specify any files to backup.

The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs?

3 ft (1 m)

10 ft (3 m)

33 ft (10 m)

100 ft (30 m)

330 ft (100 m)

Which type of encryption key should be enabled on WPA-compliant devices?

28-bit

32-bit

64-bit

128-bit

255-bit

Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)

Li-ion

Ni-Cad

Ni-CH

Ni-Hid

NiMH

NiMO

A laptop will only work on AC power. What should be done to fix the problem?

Replace the AC adapter.

Replace the battery.

Replace the CPU.

Replace the laptop.

The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?

The CPU reduces the number of operations by cycle.

The BIOS can use more RAM for I/O buffer space.

The CPU is now able to implement throttling.

The hard disk swap file is read less frequently.

The hard disk partitions are automatically extended.

Which three laptop components should be cleaned during routine maintenance? (Choose three.)

CPU fan

exterior case

hard disk

cooling vents

keyboard

RAM

After configuring a new network adapter on a laptop, a user reports that it is unable to connect to the Internet. Which Windows XP utility is used to get relevant information about the issue?

AUTOEXEC.BAT

Device Manager

MSCONFIG.EXE

POST test

Services

Which TCP/IP protocol is used to retrieve e-mail from a remote server?

DHCP

SMTP

POP3

MIME

A user in a large company is unable to login to the corporate network because of a forgotten password. The help-desk technician changes the password but the user is still unable to login. Which quick fix should the technician try next?

Delete the user account and create a new account for the user.

Change the password to something very simple to reduce the chances of the user entering it incorrectly.

Arrange to visit the user to ensure that there is nothing unusual about the working environment.

Ask the user to reboot the computer.

Ask the user to try a different user account.

Which standard does Bluetooth incorporate to reduce the chance of interference when multiple Bluetooth devices are present?

IrDA

GPS

AFH

GSM

Which wireless technology is a low-power, short-range technology that uses LEDs to transmit data and uses photodiodes to receive data?

Bluetooth

infrared

cellular

Wi-Fi

satellite

What wireless technology has a range limited to 3 feet (1 m) and cannot penetrate ceilings and walls?

Bluetooth

infrared

cellular

Wi-Fi

satellite

Which type of infrared network bounces the signal off ceilings and walls?

line of sight

scatter

reflection

optical teleport

Which Wi-fi standard uses the 5.0 GHz frequency band?

802.11a

802.11b

802.11g

802.11x

Which two characteristics describe cellular WAN technologies? (Choose two.)

They are designed only for voice communication.

They are faster than DSL and cable connections.

Supports voice, video and data simultaneously.

They have a range greater than 165 ft (50 m).

They have a minimum data transfer rate of 1000 Kbps.

CAP 12

What are two reasons for creating two partitions? (Choose two.)

increase the number of logical drives

increase the capacity of the disk system

separate data files and operating system

allow the computer to be dual booted

implement disk mirroring

A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?

Select Create a Restore Point from System Tools.

Use the Regedit utility to remove the information about the graphics driver from the registry.

Select the video adapter card in Device Manager, select the Driver tab, and click Roll back driver from Properties.

Right-click the Desktop and choose Settings > Advanced > Reset video driver.

A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?

Select the Action menu item in the Defrag utility and then select Schedule.

Add Defrag to Scheduled Tasks in System Tools.

Set the Scheduled flag for Defrag in HKEY_CLASSES_ROOT.

In Ntbackup, select the option to do a Defrag; set the schedule for monthly but do not specify any files to backup.

A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)

Reinstall the operating system.

Check any manuals relating to the hardware and software.

Check the Internet for possible solutions.

Ask the customer for any idea as to what may be wrong.

Use the recovery CD to restore the operating system.

Which action should be taken to start the defragment utility when using the Windows XP Category View?

Right-click the Desktop and choose Disk Management > Defragment.

Choose Start > Control Panel > Performance and Maintenance > Scheduled Tasks > Defragment.

Double-click My Computer, right-click the disk to defragment, and choose Properties > Tools > Defragment Now.

Choose Start > Run, enter defragment in the text box, and click OK.

Which virtual memory attribute is the only one a technician should change?

page file structure

location

access rights

archive flag

A user has observed that the performance of the hard disk has degraded over time. What is the first thing a user should do to improve performance?

Defragment the hard disk.

Replace the hard disk.

Update their Internet browser to a newer version.

Change the size of the partitions on the hard disk.

When configuring Windows XP, which setting configures a service to run every time a computer is started?

always

automatic

boot

start

In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?

BOOT.INI

AUTOEXEC.BAT

NTLDR

CONFIG.SYS

What is the most common cause of blue screen errors?

device driver errors

user errors

memory errors

monitor errors

While attempting to run an application, a user receives an error message indicating that a required RPC service is unavailable. The user determined that the RPC server is functioning properly. Which action should be tried next by the user?

Restart the service.

Reinstall the application.

Reinstall the service.

Enable server activation in the firewall.

Which information is backed up when a restore point is created?

user data and applications only

system and Registry information only

all the content of a given partition

selected user and system information

Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)

day

destination

source

time

update period

A user wishes to dual boot Windows XP and Windows Vista on a computer with a single hard drive. Which advice should the technician provide the user?

It is impossible to dual boot XP and Vista without a second hard drive.

It is necessary to remove XP first, then reinstall Vista and XP in that order.

It is necessary to create a second partition and install Vista into the second partition.

Vista identifies the existence of an XP partition and installs into the same partition.

A technician is setting up an e-mail client for a customer. Which two protocols can the technician select to retrieve e-mails from the e-mail server? (Choose two.)

FTP

HTTP

IMAP

POP

SMTP

SNMP

What is a feature that Internet browsers provide to improve performance when accessing recently visited websites?

caching recently accessed pages

registering favorite websites

managing of updates and cookies

saving passwords commonly used on websites

Which action configures Windows Explorer to display file extensions?

Choose Start > Control Panel > Folder Options > View, uncheck the Hide extensions for known file types check box.

Choose My Documents > Tools > Folder Options > View, check the Show file extensions check box.

Right-click the Desktop, choose File Properties > Extensions > Show Extensions.

Right-click Start, choose Properties > Folder Attributes, check the Show file extensions check box.

Which two locations are commonly used in Windows for temporary files? (Choose two.)

C:\

C:\temp

C:\My Documents\temp

C:\Program Files\temp

C:\Windows\temp

What is a common cause of the Invalid Boot Disk error?

The first logical drive in the extended partition is corrupt.

There is a non-bootable floppy disk in the floppy drive.

The boot loader is incorrectly configured.

BIOS needs to be reconfigured.

Which Windows XP Professional installation uses a Sysprep file?

unattended installation

remote location installation

OS deployment feature pack installation

image-based installation

Which Windows XP utility is used to partition and format hard drives?

Device Manager

Disk Management

Control Panel

File System Manager

CAP 13

The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs?

3 ft (1 m)

10 ft (3 m)

33 ft (10 m)

100 ft (30 m)

330 ft (100 m)

Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?

visible

line-of-sight

reflective

close proximity

Which type of encryption key should be enabled on WPA-compliant devices?

28-bit

32-bit

64-bit

128-bit

255-bit

A laptop will only work on AC power. What should be done to fix the problem?

Replace the AC adapter.

Replace the battery.

Replace the CPU.

Replace the laptop.

Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)

Li-ion

Ni-Cad

Ni-CH

Ni-Hid

NiMH

NiMO

The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?

The CPU reduces the number of operations by cycle.

The BIOS can use more RAM for I/O buffer space.

The CPU is now able to implement throttling.

The hard disk swap file is read less frequently.

The hard disk partitions are automatically extended.

Which three laptop components should be cleaned during routine maintenance? (Choose three.)

CPU fan

exterior case

hard disk

cooling vents

keyboard

RAM

Which portable connection provides the user with the possibility of high-speed Internet connectivity?

cable

cellular

dial-up

DSL

mobile LAN

Which wireless technology offers a maximum data rate of 540 Mbps?

802.3a

802.3n

802.5

802.11g

802.11n

Which standard uses a 128-bit key to secure Wi-Fi services?

IPsec

MD5

VPN

SHA

WPA

Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)

Add/Remove Hardware utility

Administrative Tools utility

POST screen

System Properties dialog box

Windows BIOS wizard

What are two steps a technician should take before repairing a laptop? (Choose two.)

Ground to the power supply before opening the laptop cover.

Backup all data stored on the laptop.

Check the warranty to see if repairs must be done by an authorized service center.

Place a piece of tape over the CD laser so it doesn’t damage someone’s eyes when the laptop case is opened.

Disconnect the battery to insure it is not the problem.

Attach the AC adapter in case the problem is a defective battery.

When troubleshooting, which two actions are expected to be carried out immediately after resolving any type of failure? (Choose two.)

Show the client how they alone are responsible for the failure.

Train the client how to fix the problem themselves.

Complete all relevant documentation.

Discuss the results with the customer.

Present the client with an itemized bill.

Which three standard procedures must always be included in a preventive maintenance schedule? (Choose three.)

physical cleaning

memory updates

personnel training

hard drive maintenance

software updates

security policies checking

Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.)

OEM

premium

prime

retail

value

wholesale

Why should care be taken when charging and handling a laptop battery?

It contains toxic material that can leak if mishandled.

A laptop battery is delicate and breaks easily.

Laptop batteries can explode if mishandled or improperly charged.

It is against the law to mishandle a laptop battery.

Which IEEE 802.11 standard uses only 5 GHz technology?

802.11a

802.11b

802.11g

802.11x

Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)

PC Card Type 1

PATA

USB

Firewire

Ultra DMA

CAP 14

Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)

tractor feed

toner cartridge

fuser assembly

automatic document feeder

print head

Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)

printer patches

BIOS

configuration software

word processor

operating system

printer driver

Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?

GDI

GUI

MDL

WPL

WPS

A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?

Start > System > Printers and Faxes, right-click the printer, and then select Set as Default Printer

Start > System > Hardware > Printers, right-click the printer, and then select Set as Global Printer

Start > Printers and Faxes > Set Default Printer, and then select the printer

Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer

A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?

sending print jobs for at least two minutes to verify the printer speed.

configuring the highest resolution before printing to check the printer memory

using different types of paper trays for special paper sizes

using only new paper sheets to determine any pre-existing problem with the print head

Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)

Use a separate print server.

Download a network-compliant driver.

Update to a networking firmware.

Connect to a networked computer and share the printer.

Install a NIC to the printer.

Install a Bluetooth adapter in the printer.

Which path will allow a user to add a printer in Windows XP?

Start > Control Panel > Add/Remove Hardware > Add Printer

Start > Control Panel > Printers and Faxes > Find a Printer

Start > System > Printers and Faxes > Add a Shared Printer

Start > Control Panel > Printers and Faxes > Add a Printer

What can a technician do to reduce the time a user must wait when large print jobs are sent to the printer?

Change to a networking operating system.

Upgrade the operating system.

Add more RAM to the printer.

Change to a newer version of the firmware.

Reinstall the print driver.

Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)

physical type of memory

BIOS version

driver compatibility

number of memory slots available

firmware version

Layer 3 protocol used

A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?

Reset the printer.

Print an extended test page.

Upgrade printer firmware.

Print the maintenance page.

Install available patches from the manufacturer.

Reset the counters.

Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?

The environment damaged the drum.

The laser printer cartridge was refilled.

The incorrect type of paper is being used.

The toner is damp from the humidity and is unable to develop.

The paper absorbed moisture from the air and is damp.

Which two printer parts should be cleaned with a damp cloth? (Choose two.)

fuser in laser printers

ribbon in dot matrix printers

corona wire in laser printers

paper-handling machinery in inkjet printers

roller surfaces in dot matrix printers

print head in inkjet printers

As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?

Use a damp cloth.

Use a cotton ball with isopropyl alcohol.

Use a vacuum cleaner with HEPA filtration.

Use a cleaning solution with a toner remover.

Use a can of compressed air to blow the particles away.

Which two items can help extend the life of an inkjet printer? (Choose two.)

driver version

type of ink

type of operating system

paper type

type of print server

type of cable to connect to the PC

Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?

default

general

global

per-document

pre-script

Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?

Add more RAM to the scanner.

Change the paper quality.

Calibrate the scanner.

Upgrade the scanner firmware.

A user reports that all images scanned with the departmental scanner have lines and marks. What should be done first to try to resolve the problem?

Verify the scanner firmware.

Disconnect and reconnect the scanner from any source of energy.

Restore the scanner quality to the original settings.

Clean the scanner glass and check for scratches.

Users from the art department are complaining that the inkjet printer is producing spotty and streaked printouts. What can be recommended to resolve this problem?

Restore the printer quality to normal setting.

Replace the print head.

Check the printer manual for RAM specifications.

Clean the print head by running the cleaning utility.

Which type of port is used for low-speed dot matrix printers?

Ethernet

FireWire

SCSI

Serial

USB

CAP 15 DAN 16

A network technician has received several reports regarding missing and corrupted information on a company file server. Which course of action can the technician use to investigate any unauthorized network access?

Audit all user activity by using telnet to access each computer during the day.

Enable event logging on each user computer to check for unauthorized network access.

Enable event logging on all network devices to audit any suspicious user activity.

Audit the event logs on the server to check for unauthorized network access.

Which two advantages are attributed to a hardware firewall when compared to a software firewall? (Choose two.)

It costs less because it is more efficient.

It does not impact the processing performance of the equipment it protects.

It always protects both the computer it is installed on as well as the rest of the network.

It is designed to protect more than one computer.

It is a free Windows operating system component.

A company wants to configure a firewall to monitor all channels of communication and allow only traffic that is part of a known connection. Which firewall configuration should be deployed?

packet filtering

proxy

stateful packet inspection

stateless packet inspection

A technician has been asked to format the drives of several Windows XP computers with a file system that can use file-level permissions to secure confidential information. Which file system should be used by the technician?

EXT

FAT

FAT32

NTFS

A technician needs to configure wireless networking on several new laptop computers. Which encryption method should the technician choose to achieve the best authentication and payload security?

MD5

PGP

WEP

WPA

Which simple wireless configuration technique can make the network invisible to unauthorized users?

Change the default password on the WAP.

Disable inactive wireless connections.

Filter all network access using MAC addresses.

Disable SSID broadcasting.

Windows XP should be updated on a regular basis. In which situation should automatic updates be disabled?

Computers on a corporate network perform well without automatic updates because they are protected by a firewall.

Home users should avoid automatic updates because they are protected by Windows Internet Connection Firewall.

Users accessing the network using a dial-up connection need to control when the updates are downloaded and installed.

Guest user accounts with limited access are unlikely to ever need updates because they are temporary users.

As part of the new security policy, a company decides to protect company data by performing backups on a regular basis. Which backup type takes the greatest amount of time and is commonly used in conjunction with another backup method?

differential

full

historical

incremental

Which quick solution should be tried first if a user is unable to login?

Verify that the CAPS and NUM lock keys are not on.

Reset the password for the user.

Assign the user a new username and password.

Add the user to a different group on the network.

Which two hazards exist when working with fiber optic cabling? (Choose two.)

chemicals

copper strands

electricity

glass splinters

connectors

Which safety precaution should be used when working with any type of cable?

Wear safety glasses when working any type of cable.

Cordon off the area before crimping the cable heads.

Wear cloth gloves when working with any type of cable.

Use a magnifying glass to divert light rays when working with fiber-optic cable.

ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?

data inspection

logical survey

plant inspection

site survey

When planning a new network, the administrator is interested in a physical topology that is used more often than any other. Which topology is the administrator considering?

bus

mesh

ring

star

Which protocol provides secure transport of data from the company web server to remote users?

HTTP

HTTPS

NetBEUI

DNS

The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)

availability

distance

operating system

protocols

reliability

speed

The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?

Start > Run > prntwiz.exe

Start > Control Panel > Add Hardware > Printers and Faxes > Add Printer

Start > Administrative Tools > Services > Printers and Faxes > Add Printer

Start > Control Panel > Printers and Faxes > File > Add Printer

The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)

Configure the device drivers.

Configure the signal strength of the antenna.

Configure the NICs with addressing information.

Update the BIOS to support the new wireless NICs.

Verify that the computers have a valid MAC address.

After booting a computer running Windows 2000, the following message displays: "The IP address already exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)

run ipconfig /all

run ipconfig /displaydns

run ipconfig /flushdns

run ipconfig /release

run ipconfig /renew

ABC Company requires preventive maintenance for all local network cabling once a month. Which task should be included in the preventive maintenance program?

Disconnect and reconnect all patch cables.

Inspect all patch cables for breaks.

Replace all labeling on the cables.

Replace all cable supports to prevent loose attachment points.

How is the built-in Windows XP firewall accessed?

Start > Control Panel > Performance and Maintenance > Security Center

Start > Control Panel > Internet Options > Security Center

Start > Control Panel > Security Center

Start > Control Panel > Network and Internet Connections > Security Center

CAP 15

Which two hazards exist when working with fiber optic cabling? (Choose two.)

chemicals

copper strands

electricity

glass splinters

connectors

Which safety precaution should be used when working with any type of cable?

Wear safety glasses when working any type of cable.

Cordon off the area before crimping the cable heads.

Wear cloth gloves when working with any type of cable.

Use a magnifying glass to divert light rays when working with fiber-optic cable.

ABC Computer Company is in the process of planning a network for a new client. A network technician has been asked to perform a physical inspection of the facilities to determine the flow of data and protocols required by the client. What is this inspection called?

data inspection

logical survey

plant inspection

site survey

When planning a new network, the administrator is interested in a physical topology that is used more often than any other. Which topology is the administrator considering?

bus

mesh

ring

star

Which protocol provides secure transport of data from the company web server to remote users?

HTTP

HTTPS

NetBEUI

DNS

The network technician is researching the best way to connect the branch offices to the main office. What are three main considerations that the technician should remember when choosing an Internet connection? (Choose three.)

availability

distance

operating system

protocols

reliability

speed

A company adds a few refurbished computers to a network. The company finds, however, that the refurbished computers perform significantly worse than the original networked computers performed with applications that require the transfer of data over the network. What should the company technicians do?

Check if the computers are using the integrated network interface.

Replace the Windows 2000 OS with Windows XP or Vista.

Check if the computers are using a VPN.

Check if the network interface cards in the computers are limited to 10 Mb/s.

The network technician has been asked to share a new printer on the network using the Add Printer wizard for Windows XP. Which path should the technician use to run the Add Printer wizard?

Start > Run > prntwiz.exe

Start > Control Panel > Add Hardware > Printers and Faxes > Add Printer

Start > Administrative Tools > Services > Printers and Faxes > Add Printer

Start > Control Panel > Printers and Faxes > File > Add Printer

The network administrator has physically installed wireless NICs in three new computers. Which two additional steps will complete the installation process? (Choose two.)

Configure the device drivers.

Configure the signal strength of the antenna.

Configure the NICs with addressing information.

Update the BIOS to support the new wireless NICs.

Verify that the computers have a valid MAC address.

Refer to the exhibit. The tracert command was used on the local computer to verify connectivity with a remote site. Which type of address is shown in the highlighted line of the tracert command output displayed in the exhibit?

default gateway for the local computer

default gateway for the ISP

IP address on the local computer

IP address for the desired site

After booting a computer running Windows 2000, the following message displays: "The IP address already exists on another computer". Which two steps will quickly obtain a new IP address from the DHCP server? (Choose two.)

run ipconfig /all

run ipconfig /displaydns

run ipconfig /flushdns

run ipconfig /release

run ipconfig /renew

A technician is troubleshooting a networked computer. The technician has gathered as much information as possible from the user and now needs to verify obvious issues. Which two actions should the technician perform? (Choose two.)

Clear the network log files.

Change the default gateway.

Verify the computer IP information.

Change the router configuration.

Check activity on the routers.

Which two ipconfig parameters are used within Windows XP to remove and assign the IP address previously provided by a DHCP server? (Choose two.)

dhcp

flush

reassign

refresh

release

renew

Which three pieces of information are displayed when accessing the Windows XP Local Area Connection Status? (Choose three.)

default gateway

DNS address

IP address

subnet mask

wildcard mask

WIN address

Which three ports are used by SMTP, POP, and IMAP? (Choose three.)

21

25

69

110

127

143

With which technology does the bandwidth decrease as the customer gets farther away from the ISP facility?

cable

DSL

ISDN

satellite

Students on the college network need to be able to view folder names and data in files stored on the Windows-based file server, but should never be allowed to add or save information on the server. Occasionally, the students also need to run media programs to watch videos stored on the server. Which permission should the network technician assign to the students accessing the file server?

change

execute

read

write

When planning the network in a new building, the technician notes that the company requires cabling that can extend up to 295 ft (90 m) with enhanced bandwidth support at an affordable price. Which cable type will the technician pick if he chooses the most common type of cabling used on networks?

Cat3

Cat5

Cat5e

Cat6A

A user complains that they cannot access any servers on the local network. What is the first thing a technician should do to troubleshoot the problem?

Attempt to ping 127.0.0.1.

Reinstall the NIC drivers.

Replace the NIC.

Attempt to tracert to a local server

PRACTICE FINAL

What is the highest risk associated with improperly charged or mishandled batteries?

The components can overheat.

The laptop will be unable to hold enough charge.

The battery can explode.

The lifetime of the battery will be reduced.

A technician wishes to secure the network authentication for all remote users. Which security technology uses radio communication with a computer before accepting a username and password?

biometrics

key fobs

smart digital cards

security dongles

The corporate security policy states that all remote connections use only secure tunnels for transport of data. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?

MD5

VPN

WEP

WPA

Which Startup type must be selected for a service that should run each time the computer is booted?

automatic

boot

manual

start

startup

A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost?

DSL

ISDN

satellite

wireless

Which type of printer configuration method overrides any other type of configuration?

default

global

predefined

per-document

Which scanner process uses an IT8 target to complete its function?

calibration

driver test

firmware upgrade

quality test

Refer to the exhibit. Which utility has the IT department started on each computer?

Chkdsk

Computer Management

Defragment

Scandisk

After the administrator manually configures the correct SSID on a new laptop, the computer is still unable to connect to the wireless LAN. Which additional action should the administrator take to resolve this problem?

Modify the group account of the user to include all file permissions.

Reboot the wireless access point.

Rename the laptop and reset the user password on the network.

Verify that the MAC address for the laptop is in the MAC address filter table.

Which two algorithms are used for hash encoding to guarantee the integrity of data? (Choose two.)

MD5

chap checksum

SHA

VPN

SSL

Which action should be taken first if a card key is lost or stolen?

Disable the card key system until the key can be recovered.

Disable all card keys. Issue new card keys to employees who show picture identification.

Issue the owner a new card key after a picture identification is shown.

Disable the lost card key.

Which two characteristics describe a software firewall? (Choose two.)

It typically protects only the computer it is installed on.

It is free-standing and uses dedicated hardware.

Initial cost for hardware and software updates can be costly.

It uses the CPU in the host computer.

It requires a specialized motherboard.

A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network?

bus

hierarchical

mesh

ring

star

An organization has two buildings, each with a separate network that uses a different IP addressing scheme. Which device can be used to enable the flow of data between the two networks?

bridge

hub

router

switch

Which three ports should be left open to avoid filtering e-mail traffic? (Choose three.)

23

25

107

110

143

212

Which recommendation should be observed when replacing existing memory?

The new memory should operate at the same speed as the hard drive.

The new memory should exceed the capacity of the hard drive.

The new memory should be as fast or faster as the cache found in the processor.

The new memory should be as fast or faster than existing memory.

Which three specifications should be considered when choosing a new motherboard? (Choose three.)

physical size and shape of the motherboard and case

size of monitor to be used

CPU supported

number and type of power supply connectors available

network topology to be used

amount of free hard drive space

The production manager of a small company is experiencing slow performance in a laptop. What should a technician try first in order to correct the problem?

Defragment the hard disk.

Reload the operating system.

Install additional RAM.

Upgrade the existing CPU.

Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.)

OEM

premium

prime

retail

value

wholesale

A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired?

Send an e-mail to all users telling them to stop sending any print jobs to the printer.

Send a network message to all users telling them to stop sending any print jobs to the printer.

Unplug the printer from the print server.

Stop the print spooler.

A technician has installed the driver for a scanner, attached the scanner to the computer, and performed an initial test scan. What should the technician do next to complete the testing phase of the scanner installation?'

Scan the same image again and compare both scanned images to detect scanning deficiencies.

Calibrate the scanner based on the image that has been scanned.

Print the scanned image and contrast it with the scanned image.

Visually compare the original image against the image on the screen.

Which three components are found in laser printer maintenance kits? (Choose three.)

fuser assembly

primary corona

pickup rollers

transfer rollers

secondary corona

paper trays

For a default installation of Windows XP Professional, which two settings are customizable? (Choose two.)

regional settings

shared folders and mapped drives

display settings

network settings

disk management

Which feature is characteristic of the ntbackup command?

It can be executed from a batch file.

It can be used to restore files.

It is used to create a copy of the registry.

It is used create restore points.

When upgrading a CPU what must be applied between the new CPU and the heat sink/fan?

lubricating grease

thermal compound

adhesive gel

penetrating oil

Refer to the exhibit. What type of partition arrangement does this Windows XP computer have on its hard drive?

1 primary, 3 extended, 1 logical, 1 free space

1 logical, 3 primary, 1 free space, 1 extended

3 logical, 1 extended, 1 free space, 1 primary

3 free space, 1 logical, 1 primary, 1 extended

A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem?

Uninstall the program and then use Add New Programs in the Add or Remove Programs utility to install the application.

Use the Add or Remove Programs utility to set program access and defaults.

Change the startup type for the utility to Automatic in Services.

Set the application registry key value to one.

A call center technician receives a call from a customer who wishes to add more memory to a laptop to increase graphics performance. Which type of memory should be installed?

cache

CMOS

NVRAM

RAM

A technician is servicing a laser printer. Which two printer parts should the technician avoid touching because they retain large amounts of voltage even when disconnected from a power source?

fuser assembly

toner cartridge

corona wire

printer head

paper tray

Which safety precaution should an installer take when installing cable in the ceiling of a building?

Wear thick gloves to minimize damage to the cable.

Wear a shirt with short sleeves to avoid getting stuck in the cable supports when installing.

Wear lightweight shoes when installing cable runs inside the ceiling.

Wear safety glasses in case of encountering toxic materials during the installation.

Which two hazards are related to fiber optic installations? (Choose two.)

light that can burn the eyes

danger of electrocution if improperly installed

glass splinters that can penetrate the skin

risk of explosion when installed close to combustible substances

electromagnetic interference when installed close to electric cable runs

Which would be a reason to update the BIOS of a computer?

The computer unexpectedly boots into Safe Mode.

The ROM chip is no longer able to store the BIOS instructions.

When it starts, the operating system no longer recognizes the existing installed devices.

A computer being prepared for an upgrade is found to lack support for newer hardware devices.

After resolving an intermittent CD-ROM drive fault by firmly reconnecting a loose cable, the technician then decides to inspect all other cable connections to prevent other faults from occurring. Which two conditions will help to prevent future cable and connector faults? (Choose two.)

There are no missing or bent connector pins.

Cables are stretched tight between connectors.

Cables are not bent sharply around adapter cards.

Device data cables exceed manufacturer specifications.

The connector retaining screws have been over tightened with a screwdriver.

A computer has been relocated and all the cables reconnected. When the computer is powered on, the correct POST audio signals are heard and the hard drive LED shows disk activity. However, the monitor fails to display anything. What are two possible causes of this problem? (Choose two.)

The monitor Power Scheme settings are incorrect.

Relocation requires that the monitor resolution be re-adjusted.

The monitor cable connector is loose or disconnected because the retaining screws are missing.

The monitor is too far from the computer and the stretched monitor cable has unseated the serial interface card.

The monitor is connected to the integrated video adapter on the motherboard instead of the expansion slot adapter.

Refer to the exhibit. A customer purchased a computer three years ago and needs to add a second hard drive. The computer has the internal and external ports listed in the exhibit. Which solution would be the best if optimal performance is the deciding factor?

Attach a hard drive to the external serial port.

Attach a hard drive to an internal SATA port.

Attach a hard drive to the external parallel port.

Attach a hard drive to any of the external USB ports or the USB hub.

Attach a hard drive to the second PATA connector that attaches to the PATA port.

FINAL

The ABC Company sales force has been provided with smartphones and portable printers as shown in the graphic. Which two short-range technologies can support these types of devices? (Choose two.)

Bluetooth

Cellular

Infrared

WiFi

Satellite

Refer to the exhibit. Which type of technology is most suitable to bring Internet services to the facilities that are shown in the graphic?

ADSL

Infrared

WiFi

Satellite

Refer to the exhibit. The IT department requested a new set of memory chips to upgrade the old laptops. A picture of the memory chip required is attached to the purchase order so the correct item can be bought.

Which type of memory module is the IT department expecting to receive?

DIMM

DDR2

DRAM

LT-RAM

SODIMM

SORAM

What is one thing a technician can determine about a system when using the command ipconfig?

user e-mail address

operating system configuration

system network configuration

system password

A junior technician finds preventive maintenance very boring and would prefer to fix real problems. However, what is the most important reason for the company that the preventive maintenance be done?

It is important to train the junior technicians to become good technicians by giving them the preventive maintenance duties.

Preventive maintenance helps to protect the computer equipment against future problems.

Preventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.

Preventive maintenance enables the IT manager to check on the location and state of the computer assets.

Which Windows hard drive partition is referred to as the C: drive?

the first volume partition

the first primary partition

the first extended partition

the first logical partition

A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?

From the CLI enter the command restore /cn.

Go to Start > Control Panel > Accessories > System Tools > System Restore > Create a restore point.

Go to Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.

Right-click My Computer and then go to Properties > Restore > Create Restore Point.

A technician is trying to explain USB 1.1 and USB 2.0 to a user in terms of speed. The user is having problems comparing the two standards based on the values expressed in Mbps. Which explanation can the technician use that will best describe the relationship?

USB 2.0 is twice as fast as USB 1.1.

USB 2.0 is twenty times as fast as USB 1.1.

USB 2.0 is forty times as fast as USB 1.1.

USB 2.0 is one hundred times as fast as USB 1.1.

A technician has been asked to install a second optical drive in a computer. The technician will need to configure the drive as slave. How can the technician accomplish this desired configuration?

Use jumpers on the motherboard to configure the drive as slave.

List the drive as slave in the CMOS.

Connect the drive after the twist in the PATA cable.

Use jumpers on the drive to configure the drive as slave.

Several messages sent to the network administrator are reporting that access to a secure server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?

22

53

80

143

443

A user on the network needs to be able to add and remove files in a shared folder on an NTFS-formatted server. Users should never be allowed to assume ownership of the shared folder. Which permission should the administrator assign to the user?

modify

execute

read

write

A new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)

Avoid lifting the equipment using the strength in your back.

Lift the equipment using the strength in your legs and knees.

Avoid bending your knees when lifting the printer.

Bend your back to pick the printer up.

Avoid lifting the printer close to your body.

A technician is trying to allow user access to a printer on a small network. Which solution is the lowest in cost?

wired print server

dedicated PC print server

computer-shared printer

wireless print server

on-demand PC print server

Which technology allows a user to securely access a company LAN across a public network?

MD5

SHA

TCP

VPN

A network administrator needs to restrict access to the network. Which type of firewall allows only those packets that are part of a known connection?

stateful firewall

proxy firewall

packet filter

content engine

A network technician is installing network service in a new office. What is the distance limitation of a single data run for UTP cabling without adding networking devices?

33 ft (10 m)

100 ft (31 m)

330 ft (100 m)

500 ft (154 m)

A technician has been asked to connect a new scanner to a computer. Which interface provides the fastest transfer of data?

USB 2.0

SCSI (Ultra-320)

Parallel (IEEE 1284)

Serial (RS-232)

A technician has been performing routine preventive maintenance on a PC. After maintenance is performed and the PC and monitor are turned on, the monitor displays a black screen. The technician does a visual inspection and determines that there are two video ports at the back of the PC. What possible problem should the technician investigate first?

The monitor was damaged during cleaning.

The video connector has been disabled.

The computer requires two monitors for video.

The video drivers need to be updated.

Which security technology will control access to a data storage facility?

enforcing network logins

fitting equipment with security screws

using cable locks

using card keys

What are two characteristics of the IEEE 1284 parallel interface standard? (Choose two.)

These cables usually have 9 pins or 25 pins on both ends.

The maximum cable length is 50 ft (15 m).

All ports that are used by this standard are also known as D-shell ports.

The two available operative modes are EPP and ECP.

Bi-directional communication is allowed.

After information has been gathered from a user about the failure of a printer, which two actions should be performed? (Choose two.)

Change the communication cable.

Ensure all cables are connected correctly.

Reinstall the print driver.

Clear any type of paper jams.

Clear the printer queue.

Look for any type of upgrade on the web.

What two dangers exist when working on laser printers?

mercury poisoning

electrical shock

hexavalent chromium ingestion

burns

lead poisoning

Which interface can transfer data at a maximum speed of 480 Mbps?

parallel

serial

SCSI

USB 2.0

IEEE 1394

A technician is helping a customer select additional RAM for a computer. Which two items should be considered when updating RAM? (Choose two.)

The new memory must run at least as fast as the existing memory.

The total amount of memory must not exceed the size of the swap file.

The new memory must be compatible with the motherboard.

The new memory must run at speeds as fast as the cache of the CPU.

The new memory must be compatible with the video card.

Using RIS, a technician is having difficulties performing a remote installation. Which two problems would cause the remote installations to fail? (Choose two.)

The unattend.txt file is corrupted.

The computer does not have a PXE-capable NIC installed.

The third party drive imaging utility is faulty.

The setupmgr.exe was not used to connect to the remote computer.

The network shared folder that holds the OS files is not accessible.

A computer had updates installed and was rebooted. Nothing is displaying on the monitor that is connected to the computer. What could the technician do to reset the monitor settings?

Use the BIOS.

Use the Windows installation CD.

Use internal DOS commands.

Use the F8 key.

A Windows XP computer that once had three operating systems installed now has only one operating system. However, when the computer boots up, the user is still presented with a choice between the old systems and XP. Which path allows the user to make changes to the BOOT.INI file?

Click Start > Control Panel > System. Click the Advanced tab. Click Performance Options

Right click My Computer. Choose Manage. Click System Tools. Double-click Disk Management.

Right click Start > Control Panel > Administrative Tools > Computer Management. Double-click Storage. Double-click Disk Management.

Click Start. Right click My Computer. Choose Properties. Choose the Advanced tab. Click Settings in the Startup and Recovery area. Click Edit.

A technician needs to stop the print spooler on a Windows XP computer because the printer has failed. Which set of commands should the technician follow?

Choose Start > Control Panel > System. Choose Hardware tab. Choose Services.

Choose Start > All Programs > Accessories > System Tools. Choose Services.

Choose Start > Control Panel > Administrative Tools >Computer Management. Choose Services.

Choose Start > Control Panel > Printers and Faxes. Right click the icon for the printer. Choose Properties. Choose the Advanced tab. Choose Services.

Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification?

card keys

security guards

security key fobs

biometric devices

The network manager decides to implement a simple security solution to the company WLANs. Which wireless security technique should the manager take to hide the WLAN id from any access point?

Configure WEP only on the access point.

Install WAP on the wireless clients.

Configure MAC address filtering on the access point.

Disable the broadcast of the SSID on the access point.

Decrease the antenna spectrum on each wireless client.

A technician has received several reports from employees about receiving e-mail from websites that request private bank information. Which type of security should be implemented to block employees from accessing these suspicious websites?

virus protection

spyware protection

adware protection

phishing protection

A user wants to upgrade the video adapter in a computer. What is the first issue the user should consider when selecting a newer video adapter?

Is there an available compatible expansion slot on the motherboard?

Does the price of the video adapter include a comprehensive warranty?

Are video adapter drivers available for the operating system that is in use?

Does the video manufacturer have a reputation for reliable and high quality products?

Which external connection technology would a technician choose for a customer who wants to connect a device capable of a data transfer rate of 700 Mb/s to a computer?

USB 2.0

802.11 (Wi-Fi)

Serial (RS-232)

IEEE 1394b (Firewire)

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